Deco App was working perfectly since i installed 3 months ago but some reason for last few days 3 of 2 device shows off line but in real life device are on line

Mothly report used to notify and i am able to view it as well as parental cotrols was working fine but last few days parental control icon dissapears along with some other fetures 

I am also unable to see upload and download data on each devices 

I have done all trouble shooting but no joy

Please help and advise 

Thanks,

N