Home Network Community > All Threads > Archer A7 individual devices randomly lose internet connection and have to restart router
< All Threads

Archer A7 individual devices randomly lose internet connection and have to restart router

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Archer A7 individual devices randomly lose internet connection and have to restart router

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Archer A7 individual devices randomly lose internet connection and have to restart router
Archer A7 individual devices randomly lose internet connection and have to restart router
2021-03-26 10:30:23
Model: Archer A7  
Hardware Version: V5
Firmware Version: 1.1.2 Build 20210125

I have the Archer A7 v5 connected to my EE brightbox modem, which has its wifi disabled and only connection is the Archer A7 router. There is a powerline adapter connected to the Archer A7.

The setup seems okay apart from at random times a device such as my macbook will stay connected to the router but have no internet access. I am able to ping the router but not the EE modem/router (with wifi disabled). The only way to sort this is reset the router's. This also happens with iphones and ipads but can be solved by resetting their network configuration settings.

The firmware is up to date.

Does anyone know the reason for this?

  0      
 
  0      
 
#1
Options
1 Reply
Re:Archer A7 individual devices randomly lose internet connection and have to restart router
2021-03-29 03:15:14

@archiera7 

 

Only the iOS devices will lose the connection randomly? How about other devices, such as Android or laptops? 

 

Are there any special settings on the A7 network, such as Access Control? 

 

Please also check if there is "MAC address randomization" or "Private MAC address" enabled on the iOS devices, if it is, it will change its MAC address every time it connects to the network. You can find some information here: https://support.apple.com/en-us/HT211227.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#2
Options

Information

Helpful: 0

Views: 474

Replies: 1

Related Articles
Archer A7 not booting
685 1
Archer A7 starts routing back to itself randomly
485 0
Archer A7 PPoE issue
576 0
Archer A7 PPPOE problem
559 0
Archer A7 Very slow Internet connection on 2.4GHz
1137 0
OneMesh with an Archer A7 and an Archer C7 Router
2793 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.