Deco X25 unable to get internet from M1 fiber modem

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Deco X25 unable to get internet from M1 fiber modem

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Mob_in

2020-12-19 00:34:38 - last edited 2020-12-20 05:26:37

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Registered: 2020-12-19

Deco X25 unable to get internet from M1 fiber modem

2020-12-19 00:34:38 - last edited 2020-12-20 05:26:37

Model: Deco X20

Hardware Version: V20

Firmware Version:

Hi please anyone can help on this?

Just bought deco X25 3-pack and it's unable to get internet from M1's fiber modem (solid red) but able to connect through my old router (Asus) with solid green.

No special settings on the modem and it's using dynamic IP. Tried another deco piece same. When I connect M1 modem directly to my PC using ethernet cable able to get internet.. repeated official instructions few times no success .

I called TP link hotline, they are unable to advise me a solution as well..

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Mob_in

LV1

2020-12-20 05:19:38 - last edited 2020-12-20 05:26:37

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Registered: 2020-12-19

Re:Deco X25 unable to get internet from M1 fiber modem-Solution

2020-12-20 05:19:38 - last edited 2020-12-20 05:26:37

Solution found for the modem connection: reset connection with the ISP. My Deco X25 able to connect directly to the modem after the reset. Seems like they locked my router MAC address to their server..

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Deco X25 unable to get internet from M1 fiber modem

Deco X25 unable to get internet from M1 fiber modem

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