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having problem with Tp-link ac 1200

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having problem with Tp-link ac 1200

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having problem with Tp-link ac 1200
having problem with Tp-link ac 1200
2020-11-19 16:46:56 - last edited 2020-11-20 03:43:04
Model: Archer VR400  
Hardware Version: V16
Firmware Version: 2

 

 

Hello 

 

I'm having new router AC 1200 or Archer VR400 

when I'm trying to replace my old router with this router I'm directly losing my telephone connection 

 

what I'm doing is having direct line splited in two, one for the internet and the other for the telepohne 

 

and when I'm disconnected the telephone and connect the main line directly to router I couldn`t get the internet from the router also and I'm sure 

the configuration is correct PPPoE with the right username and pass that I'm using right now on the old router 

 

Any Help Please 

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#1
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5 Reply
Re:having problem with Tp-link ac 1200
2020-11-19 17:20:46 - last edited 2020-11-21 17:15:13

You should have an ADSL splitter. When the main line goes into the ADSL splitter it splits into 2 different lines (Internet and Phone). You should connect the Internet line to the VR400 DSL port, the other line stays where it is - between the splitter and the phone.

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#2
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Re:having problem with Tp-link ac 1200
2020-11-20 12:37:31 - last edited 2020-11-20 12:37:57

 I already have a splitter and it connected within my old router and working fine 

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#3
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Re:having problem with Tp-link ac 1200
2020-11-20 13:19:41 - last edited 2020-11-21 17:08:01

OK, if you want to put the new ADSL router in place of the old one, just move the cabling (Internet cable comming from the splitter and going to the DSL port of the ADSL router) from the old ADSL router to the new ADSL router.

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#4
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Re:having problem with Tp-link ac 1200
2020-11-21 16:10:41
that is what I'm doing and when replace the new router with the old one the telephone disconnected and connect back again when I get the old router back or disconnect the new router
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#5
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Re:having problem with Tp-link ac 1200
2020-11-21 17:57:57 - last edited 2020-11-21 18:00:04

TBH, there shouldn't be any relation between what ADSL modem (new one or the old one) is connected and the phone operation. Only the internet should be affected when you swapping the ADSL routers. Do you have internet access with the new ADSL router ? If you don't, have you configured all ADSL parameters the way they were on the old ADSL router ? If you have done everything correctly and you still don't have internet access and/or phone, I would suggest to double check your cabling (look at my first post).

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#6
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