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IOS 14 operatered device internet problem

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IOS 14 operatered device internet problem

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IOS 14 operatered device internet problem
IOS 14 operatered device internet problem
2020-11-15 09:09:04
Model: Deco M4  
Hardware Version: V2
Firmware Version: 1.4.3 Build 20200918 Rel. 74289

Hi

I have internet over the PC's

But keep having problem over the IOS 14 devices

Is keep stating that no internet and cannot load thw webpages

Regards

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2 Reply
Re:IOS 14 operatered device internet problem
2020-11-16 03:03:14

@Umut.buda 

Good day,

Thank you very much for your time and patience.

For your case, we might need your help to check the following details:

  1. How many IOS14 devices do you have and what are they?
  2. All other mobile devices, except the IOS14 have no issue at all, right？
  3. Since I could also see there is an Archer C3150 under your cloud ID, was the m4 connected behind the C3150, if yes, in which mode, wireless router, or access point?
  4. Could you please help me check the IP address and default gateway(if possible, please try to ping the gateway as well) when it said no internet and no websites uploaded?

Thanks a lot.

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Re:IOS 14 operatered device internet problem
2020-11-16 07:49:58 - last edited 2020-11-19 14:00:29

 

Umut.buda wrote

Hi

I have internet over the PC's

But keep having problem over the IOS 14 devices

Is keep stating that no internet and cannot load thw webpages

Regards

 

Umut.buda wrote

Hi

I have internet over the PC's

But keep having problem over the IOS 14 devices

Is keep stating that no internet and cannot load thw webpages

Regards

@TP-Link_Deco 

Hi here is the screenshots

 

No problem with the wireless connection or dropping

no internet connection problem at PC

Only the IOS 14 operated device

Regards

Umut

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