archer c9 v5 auto-reboots randomly
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Hi,
I just received about 2 weeks this router after an RMA exchange and this one reboots randomly, all lights turns off, then the power light turn on and after a little time, all ligths turns on and the network restarts.
Model: Archer C9(US) Ver:5.0 - 1.2.4 build 20190403 rel.63869(5553)
Thanks for help.
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Hello, thank you for your patient waiting and cooperation on this process.
Note: Please always ensure you are running the latest official firmware on the Archer C9 v5 first.
While if you still encounter the auto-reboot issue with the latest firmware, here comes with a beta firmware that may help with the auto-reboot issue you encountered with the Archer C9 v5, please give it a go and see if it will resolve the issue. Below is the download link:
Please upload this firmware into your Archer C9 v5 by referring to the below guide:
https://www.tp-link.com/support/faq/2139/
Kindly let the community know if your issue is resolved with this firmware or not, thanks very much~
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Hello, thanks for reporting the issue but please provide some details about the auto-reboot issue then we will try to investigate and offer a solution ASAP.
1. Did the previous C9 have the same reboot issue?
2. May I have your network layout, how is the C9 connected to your network? Are there any other range extenders or switch in the network? If yes, try to remove it first and confirm again.
3. Who is your ISP and what kind of modem are you using? Is it a Dynamic IP setup on the C9 WAN or PPPoE?
4. How many devices are connected to C9, wired, and wirelessly? What are they? Is there any new device connected to the C9 network recently when the C9 begins to reboot? If there are some iOS14 devices connected to the C9 network, try to disable the Private MAC address on the iOS devices, then monitor again.
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1. Did the previous C9 have the same reboot issue?
No the previous stopped and never came back online
2. May I have your network layout, how is the C9 connected to your network?
Router connected to a modem
Are there any other range extenders or switch in the network? If yes, try to remove it first and confirm again.
No switch, no extender
3. Who is your ISP and what kind of modem are you using? Is it a Dynamic IP setup on the C9 WAN or PPPoE?
Dynamic IP
4. How many devices are connected to C9, wired, and wirelessly? What are they? Is there any new device connected to the C9 network recently when the C9 begins to reboot? If there are some iOS14 devices connected to the C9 network, try to disable the Private MAC address on the iOS devices, then monitor again.
6 wifi devices ( 3 IOS14, now private address deactivated )
Will see.
Thanks Kevin
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@did4233 Hi. i have the same problem on C9 V5 auto reboot recently. Would like to know any resolutions? Thanks in advance
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Hi;
It does it again yesterday...
REgards.
Did4233
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Hello, thank you for your patient waiting and cooperation on this process.
Note: Please always ensure you are running the latest official firmware on the Archer C9 v5 first.
While if you still encounter the auto-reboot issue with the latest firmware, here comes with a beta firmware that may help with the auto-reboot issue you encountered with the Archer C9 v5, please give it a go and see if it will resolve the issue. Below is the download link:
Please upload this firmware into your Archer C9 v5 by referring to the below guide:
https://www.tp-link.com/support/faq/2139/
Kindly let the community know if your issue is resolved with this firmware or not, thanks very much~
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What's the hardware and firmware version of your Archer C9? Please show us the router bottom sticker, you can mask/cover the device MAC and SN for any security concerns.
BTW, do you experience the auto-reboot issue on the router? The beta firmware we provided can be installed on both EU and US versions.
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