Unable to reset password
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Lag issues, frequently disturbed, Auto log out from connected devices.
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Hello, sorry for the trouble caused, we will do some troubleshooting and try to fix it.
May I know who is your ISP? Ensure you have a stable connection from your ISP modem by plugging a computer directly to it.
If the wireless connection of the WR841N is not stable, can you get the internet from it via wired cable at that time?
When the network stops working, please check the IP address and default gateway with your computer connected to the modem/router separately and show me the status-details page. Instruction as below:
https://www.tp-link.com/support/faq/838/
At that time, please log in to the web UI of the WR841N and take a full screenshot of the Advanced-status page; and go to the Advanced-system tools-system log to save and export it to us.
Besides, please follow the instruction below to do some tests and tell me which case you belong to.
https://www.tp-link.com/support/faq/2237/
Good day.
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Hello, sorry for the trouble caused, we will do some troubleshooting and try to fix it.
May I know who is your ISP? Ensure you have a stable connection from your ISP modem by plugging a computer directly to it.
If the wireless connection of the WR841N is not stable, can you get the internet from it via wired cable at that time?
When the network stops working, please check the IP address and default gateway with your computer connected to the modem/router separately and show me the status-details page. Instruction as below:
https://www.tp-link.com/support/faq/838/
At that time, please log in to the web UI of the WR841N and take a full screenshot of the Advanced-status page; and go to the Advanced-system tools-system log to save and export it to us.
Besides, please follow the instruction below to do some tests and tell me which case you belong to.
https://www.tp-link.com/support/faq/2237/
Good day.
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