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No internet issue on 2.4Ghz Archer C6 (US)

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No internet issue on 2.4Ghz Archer C6 (US)

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No internet issue on 2.4Ghz Archer C6 (US)
No internet issue on 2.4Ghz Archer C6 (US)
2020-09-05 19:20:44 - last edited 2020-09-07 11:59:18
Model: Archer C6  
Hardware Version: V2
Firmware Version: 1.1.5 Build 20191112 rel.36515(5553)

Hey everyone,

I bought this router recently. It was working fine until I noticed my old android device which doesn't support 5ghz has no internet connection despite being connected to the wifi. I rebooted the router and it started working after a while. But after couple of minutes, the issue appeared again. It's connected to the wifi but there's no internet connection.

 

My devices which are connected to the 5ghz are working fine. I haven't tweaked the router settings that much. I'm attaching my 2.4ghz settings. Any sort of solution would be appreciated.

 

Note that, I'm using the latest firmware.

 

 

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#1
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1 Accepted Solution
Re:No internet issue on 2.4Ghz Archer C6 (US)-Solution
2020-09-07 11:59:12 - last edited 2020-09-07 11:59:18

@R3D 

 

Hello,

 

What is the model of that Android device? Please ensure it is running the latest version first.

 

If it still cannot connect to the 2.4GHz wireless, try to enable the 2.4GHz guest network to give it a shot:

https://www.tp-link.com/support/faq/1561/

 

Meanwhile, you may refer to the below article for more suggestions:

https://community.tp-link.com/en/home/forum/topic/200588

 

May it help.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:No internet issue on 2.4Ghz Archer C6 (US)-Solution
2020-09-07 11:59:12 - last edited 2020-09-07 11:59:18

@R3D 

 

Hello,

 

What is the model of that Android device? Please ensure it is running the latest version first.

 

If it still cannot connect to the 2.4GHz wireless, try to enable the 2.4GHz guest network to give it a shot:

https://www.tp-link.com/support/faq/1561/

 

Meanwhile, you may refer to the below article for more suggestions:

https://community.tp-link.com/en/home/forum/topic/200588

 

May it help.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#2
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Re:No internet issue on 2.4Ghz Archer C6 (US)
2020-09-07 17:17:53
All the android devices are running Android 10. I didn't face such an issue with my previous routers. I've tried the methods you mentioned & linked. Didn't solve my problem. I'm currently using my old Mi router solely because of this 2.4Ghz issue. I have exactly the same issue like this user https://community.tp-link.com/en/home/forum/topic/199658 Looking at the comments of that thread, I guess there are no concrete solutions to this issue (yet).
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#3
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Re:No internet issue on 2.4Ghz Archer C6 (US)
2022-01-12 07:09:52

hello,

 

I started to have same issue, after more than 2 years of usage.

5 Ghz works fine, but 2.4 Ghz has no internet access.

 

I have done all described here: reset (10 seconds), disable-enable 2.4 Ghz WiFi, but nothing helped.

 

Firmware: 1.3.6 Build 20200902 rel.65591

 

I would appreciate if someone from support would help.

 

 

Thank you in advance.

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