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HELP!! Error connecting to the Internet with new TP LINK Router

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HELP!! Error connecting to the Internet with new TP LINK Router

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Buho

2020-09-05 09:02:46 - last edited 2020-09-07 11:15:27

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Registered: 2020-09-05

HELP!! Error connecting to the Internet with new TP LINK Router

2020-09-05 09:02:46 - last edited 2020-09-07 11:15:27

Hi,

1. I have just bought a new TP LINK router TL - WR820N and im thinking of replacing it with my old TP Link Router TL - WR740N

2. I have an ethernet cable which was inserted into WAN port ofr for TL - WR740N, and it worked well.

3. Now im trying to connect it to the internet with the new router but I am getting this error. (Image below)

4. Not sure what's wrong, because when I plug the ethernet back in my old router, it works fine. But when I plug into the new one and follow setup instructions i get the eroor below.

5. I tried following the steps here but I'm stuck at Step 5.

Any help will be appreciated. Thank you so much.

1 Accepted Solution

Kevin_Z

2020-09-07 11:15:14 - last edited 2020-09-07 11:15:27

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Re:HELP!! Error connecting to the Internet with new TP LINK Router-Solution

2020-09-07 11:15:14 - last edited 2020-09-07 11:15:27

@Buho

Hello,

Is there a WAN IP address on the new WR820N after you plug the modem into its WAN port? Please follow the troubleshooting suggestions here and ensure all the settings are correct:

https://www.tp-link.com/support/faq/1556/

May it help.

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HELP!! Error connecting to the Internet with new TP LINK Router

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