Can't set up connection alerts

TP-Link

2021-05-06 11:47:44

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Re:Can't set up connection alerts

2021-05-06 11:47:44

@lit Thank you and please have a look at the reply on the first post;

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#12

Irvy

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2021-06-28 21:29:25

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Re:Can't set up connection alerts

2021-06-28 21:29:25

I have the same issue, also running in AP mode but can't see how that would affect the ability to report on device association/disssociation as that is an AP function not a router one.

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#13

Starllght

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2022-02-09 03:43:36

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Re:Can't set up connection alerts

2022-02-09 03:43:36

@TP-Link

I had the same issue where I tried to set up connection alerts and it showed the error message failed please try again later, after a day of it not working I rebooted all of my deco routers and then it would let me set up notifications but... I don't receive them, I looked in the automation history and it is running the automation that is supposed to send the notification but it isn't showing on my phone.

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#14

mdelfs

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2022-03-03 17:00:10 - last edited 2022-03-03 17:05:38

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Re:Can't set up connection alerts

2022-03-03 17:00:10 - last edited 2022-03-03 17:05:38

I cannot set up these alerts either. I get the same error message that says "Unable to create the alert. Please try again." I am in router mode and that's where I need to be–why can't these simple alerts work in router mode? It really doesn't make any sense.

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#15

DiverRich

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2022-04-25 02:36:27

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Re:Can't set up connection alerts

2022-04-25 02:36:27

@mdelfs I have the exact same problem.

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#16

David-TP

2022-04-25 05:54:58

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Re:Can't set up connection alerts

2022-04-25 05:54:58

@DiverRich

Welcome to the community.

Please make sure the Deco is on wireless router mode.

Then try to create the connection alerts via WiFi network and 4G mobile network.

If the same issue still existed, please go to Deco APP>Overview>help>contact us>suggestions and add the APP log.

Thank you.

Best regards.

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#17

bigbulljoe

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2022-06-13 18:21:40

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Re:Can't set up connection alerts

2022-06-13 18:21:40

@Meshdave did you solve this yet? I'm still facing this same problem

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#18

bigbulljoe

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2022-06-13 18:22:01

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Re:Can't set up connection alerts

2022-06-13 18:22:01

@David-TP any solutions yet?

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#19

David-TP

2022-06-14 03:25:30 - last edited 2022-11-29 08:36:23

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Re:Can't set up connection alerts-Solution

2022-06-14 03:25:30 - last edited 2022-11-29 08:36:23

Update:

Recently we had some feedback that when trying to set up connection alerts under wireless router mode(NOT on the Access point mode), Deco APP would report "Unable to create the alert. Please try again"

After further troubleshooting with senior engineers, several cases are caused by the temporary network delay. it would automatically restore later.

So later if you happen to have the same issue, please switch to 4G mobile data on the smartphone and try to set up connection alerts again.

If somehow the issue occurred quite frequently, please refer to the following link and help me submit the APP log

How to submit Deco APP log

Thank you very much.

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Can't set up connection alerts

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