Timeout problem with cable connection
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My router model is TD-W8151 but it was not on the list and I had to choose another model
My problem is that when I try to access the modem settings page using the LAN cable, I get a timeout error, and when I check the IP of the modem settings on the back of the modem with CMD, it shows the timeout again.
The firewall was off
I reset
I tested with two different computers and laptops
I restarted
I tested with two different cables
I also tested in DHCP and manual mode
My router has only one LAN port
When I take the ping test, I will receive 10 tiemd out after than 2 reply
So since there are several reply, I think the problem is from hardware
And since I bought the modem recnetly (I have been using it for almost two years) and also its LAN port has been used two or three times. I do not know if the router is defective, but the results show that the problem is with the router and not with the cable and network card of the computer and Windows
I want to update the firmware, it may work, but since there is no cable connection and it can not be updated wirelessly, is there another way?
Hello!
For your case, please refer to the following suggestion：
- Still enable the DHCP on the computer, then go to CMD and check the IP address here;
- Then please try to ping the gateway, normally, it should be 19168.1.1
- By the way, how long did you have the DSL modem router, and can you still get the internet from the modem now?
Thank you!
Hello!
For your case, please refer to the following suggestion：
- Still enable the DHCP on the computer, then go to CMD and check the IP address here;
- Then please try to ping the gateway, normally, it should be 19168.1.1
- By the way, how long did you have the DSL modem router, and can you still get the internet from the modem now?
Thank you!
Hi,
Did you get internet service on the wired LAN connection from the modem if it failed to log in?
Since you mentioned firmware upgrade, it is also ok via wireless connection and the cable connection is more recommended when you have a wired device.
But when I checked for the TD-W8151N, I could only see TD-W8151N_V3_160118, so there is no V5, or Build 160726, so can you please double check the firmware and hardware version, or can I have a picture of that?
By the way, have you tried to manually configure the IP properties such as:
Moreover, where are you located?
Thank you~
@Sunshine no, I don't have access to both of internet and settings page, timeout for gateway that wrote behind modem and also ipconfig commands shows same, as I said in first message I tested manual ip configuration and DHCP / I tested other modem with same cable and computer I get reply from gateway and works properly, since 1- other modems was successful and 2- there is several reply from TD-W8151N so it's mean the problem doesn't from Computer or it's OS
And wireless update didn't work ,after I pressed upgrade button modem was unavailable for several minutes and after than modme was restarted (everything was like normal firmware updating) but after modem started i checked firmware version and it didn't change
