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TPLINK ARCHER C6 SHOWS WAN PORT UNPLUGGED

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TPLINK ARCHER C6 SHOWS WAN PORT UNPLUGGED

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TPLINK ARCHER C6 SHOWS WAN PORT UNPLUGGED
TPLINK ARCHER C6 SHOWS WAN PORT UNPLUGGED
2020-07-28 10:59:14 - last edited 2020-07-29 08:07:46
Model: Archer C6  
Hardware Version: V2
Firmware Version:

Hi!

My Router (Archer C6) shows WAN port unplugged, although i have connected it. There is no issue from the provider as i can access the internet on my laptop using same cable. The interned LED does not glow at all. The power LED and the Dual band LEDs are green. There is power supply but there is some issue with the WAN port. What should i do?

customer care is not answering the call. The router is 2 months old. Please help if possible.

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Re:TPLINK ARCHER C6 SHOWS WAN PORT UNPLUGGED-Solution
2020-07-29 08:07:42 - last edited 2020-07-29 08:07:46

@Prady3112122 

 

Hello,

 

As per your description, the WAN port might be faulty and you need to contact the local tech support to check the warranty cause the device seems faulty:
https://www.tp-link.com/en/support/contact-technical-support/#Hotline-Support

 

If there is no answer from the hotline, try to call them in different times or contact them via email. 

 

Good day. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:TPLINK ARCHER C6 SHOWS WAN PORT UNPLUGGED-Solution
2020-07-29 08:07:42 - last edited 2020-07-29 08:07:46

@Prady3112122 

 

Hello,

 

As per your description, the WAN port might be faulty and you need to contact the local tech support to check the warranty cause the device seems faulty:
https://www.tp-link.com/en/support/contact-technical-support/#Hotline-Support

 

If there is no answer from the hotline, try to call them in different times or contact them via email. 

 

Good day. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
Recommended Solution
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