WiFi Internet stops in TP-Link Archer A9 AC1900 till I reboot it
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This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hello Guys!
I'm using TP-Link Archer A9 AC1900 which i purchased in May 2020. After 25 days of usage, I noticed that the WiFi internet stops working while the internet is still available connected through the LAN port. Interestingly, I'm able to access the TP-Link router control panel through WiFi as well as Wired mode.
This issue automatically gets resolved if I reboot the router. But over the time, the number of internet outage has increased from once a day to 5-6 each day and it becomes quite irritating when you're in the middle of something important. Am I the only one facing this issue?
Update: I'm using the latest firmware and I've already reset it to the factory defaults after the firmware update for 2-3 times but it didnt't help.
Please suggest. Thanks in advance..
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Thank you so much for this valued info.
Just to confirm again, are both the 2.4GHz and 5GHz having the same disconnect issue or only the 5GHz/2.4GHz? How many devices are connected to the 2.4GHz and 5GHz separately?
If all of them show connected but no internet, can you please confirm what is the IP address on these devices at that time? If they do receive an IP address from the A9, please try to ping the gateway and show us the result, thanks a lot.
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@Kevin_Z As mentioned earlier, the issue got resolved only after getting a replacement from TP-Link. Below are your answers as per what I can recall right now:
Just to confirm again, are both the 2.4GHz and 5GHz having the same disconnect issue or only the 5GHz/2.4GHz? How many devices are connected to the 2.4GHz and 5GHz separately?
Yes, No internet was there in both 2.4GHz as well as 5GHz. I had 2 Macbooks connected over 5GHz. 1 TV and 3 mobile phones all connected through 2.4GHz and nobody was able to get internet when the issue came up. Again, I would like to inform that No Internet issue used to happen all of a sudden and the only solution was to reboot the router. With time, the issue started coming up multiple number of times. Just imagine having a video call with someone and the call gets disconnected multiple number of times and you have to reboot the router repeatedly to keep going.
If all of them show connected but no internet, can you please confirm what is the IP address on these devices at that time? If they do receive an IP address from the A9, please try to ping the gateway and show us the result, thanks a lot.
LAN Ip addresses started between 192.168.1.100 to 192.168.1.169 and my DHCP was enabled. Pinging the gateway router i.e., 192.168.1.1 used to give me reply but pinging anything over the internet i.e., ping 1.1.1.1 or 8.8.8.8 etc used to show request time out error.
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Thank you very much for the details, we will soon check and find it out. Please keep the original firmware on your A9 and this should be fine.
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@Kevin_Z I'm facing a ping issue between my Macs while connecting to the TP-Link WiFi network. Added the details in a different post at https://community.tp-link.com/en/home/forum/topic/238002
Could you please look into it and reply back?
Thanks,
Rahul
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