Hi,

I bought 3 Deco E4 Wi-Fi mesh devices about a month ago, and since installation, my network speed has dropped to a third of the broadband contract speed. I performed the trouble-shooting steps of connecting an Ethernet cable and doing a speed test with the main Deco and then, directly to the modem. Below are my average test speeds:

Broadband contract speed (download): 300 Mbps

Speed with laptop connected directly to modem: 312 Mbps

Speed with laptop connected to main Deco M4: 60 Mbps

Speed with Wi-Fi set up (main): 32 Mbps

I called the customer support team and the representative asked me to "downgrade the build version" to improve the speed. Does this step actually help with increasing network speed? Also, could someone please provide the link for downgrading the build version from "20190917"?

Thank you.

Sriram