Solution [Solution] 3/4G modem bound to another TP-Link ID
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Hi,
I purchased an Archer MR600 from a local retail store, which had previously been tested by another customer who had returned it back to the store.
Now when I try to activate the TP-Link Cloud account of my new device, it tells me that the router is already bound to another TP-Link ID.
How can I unbind the router from the previous account in order to complete the binding process for my own account?
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@TP-Link Thanks you for your fast response
i receive another message when i try to log in using E-mail
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Hi,
Can I also have a screenshot that VR300 required an email to log in?
Did you bind the modem under your email before successfully?
Since currently, from the cloud server, the modem is offline and also not bound to any email account.
By the way, are you able to get internet service from VR300?
May I know who Is your internet service provider and was the modem given by service provider?
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@michael.adel i tried to log in using my e-mail michael3dell@gmail.com and i used my Archer 300 password but i still can't log in
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Thank you very much for the further information.
I have forwarded your case to the senior engineer and please check the email for further assistance.
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Hello,
I have most likely the same problem as preson before.
I purchased new Archer MR600. It should be new and never used before.
It also says that this device is already bound to another TP-Link ID, which shouldn't be possible.
I can logg on by "local account" but I would like to manage it through TP-Link ID.
It also sounds weird if my device says to me, that "I should contact the owner of this device"...
Can you help me?
Thank you, Jiri
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Hi, could you please send me a private message about the MAC address of your Archer MR600?
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@TP-Link having same issue about my router being bound to another ID. I have sent you a PM. Thanks
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Hi, thank you for reaching out to me.
After checking the MAC address you have sent to me, I see the modem has been bound to the correct email already.
So May I know what suggestions you have tried to fix this issue?
Thank you again.
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