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Error WAN, the cable is unplugged

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Error WAN, the cable is unplugged

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

HansB

2019-09-25 10:37:49 - last edited 2019-09-30 08:46:31

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Registered: 2019-09-25

Error WAN, the cable is unplugged

2019-09-25 10:37:49 - last edited 2019-09-30 08:46:31

Model: TL-WR841N

Hardware Version: V14

Firmware Version:

Hi,

I am connected to Internet by a router from my ISP. The router has no Wifi. So I connect the WR841N in Wireless Router Mode with the WAN port to ISP router to get a dynamic IP. The orange light is blinking and he gets no connection (Error: WAN cable is unplugged). If I first connect my PC directly with the ISP router and then after a few seconds put out the cable from my PC into the WR841N WAN port, it gets a connection and everything works perfect until I switch off the WR841N. What is the reason? I tried MAC cloning.

regards

Hans

1 Accepted Solution

HansB

LV1

2019-09-27 14:01:23 - last edited 2019-09-30 08:46:31

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Registered: 2019-09-25

Re:Error WAN, the cable is unplugged-Solution

2019-09-27 14:01:23 - last edited 2019-09-30 08:46:31

Hi Kevin_Z,

thank you for your reply. I call my ISP and the support changed the RJ45 connector from their router and now it works.

regards

HansB

Recommended Solution

3 Reply

Kevin_Z

2019-09-26 03:40:58

Posts: 21782

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Registered: 2018-12-24

Re:Error WAN, the cable is unplugged

2019-09-26 03:40:58

@HansB

Please change another cable to connect the TL-WR841N and the modem. Try to change another ethernet port on the modem to connect to the TP-Link router as well.

Try to connect your computer to the WAN/blue port of the TL-WR841N and verify whether the led comes on; or connect the WAN port to one of the yellow ports on TL-WR841N to do a test.

Besides, you can hard reset the router to give it a go.

If still the same, please show us a screenshot of the status page where you saw the error message and tell us when and where you bought it.

Good day.

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HansB

LV1

2019-09-27 14:01:23 - last edited 2019-09-30 08:46:31

Posts: 2

Helpful: 0

Solutions: 1

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Registered: 2019-09-25

Re:Error WAN, the cable is unplugged-Solution

2019-09-27 14:01:23 - last edited 2019-09-30 08:46:31

Hi Kevin_Z,

thank you for your reply. I call my ISP and the support changed the RJ45 connector from their router and now it works.

regards

HansB

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