rebirth24 wrote

Upgraded to the latest firmware. SAME ISSUES. What do these useless Devs actually do for a living?! Unstable App, Backhaul not working properly (throws the whole system into disarray). DECO's constantly going offline (only a 1200 sqft condo for crying out loud). You have some of the worst support I have ever seen from a company...

tcbeaty wrote

I have 3 Deco's covering approx 3600 sq ft. Much better coverage / speed throughout the house vs. the two Apple Airport Extreme's I had running (one in bridge mode) before I bought the Decos. Was very happy for the first few weeks, but then I updated the firmware because I needed the IP Address Reservation feature for my wi-fi security cameras.

Since the last firmware update, 2 of the 3 Decos were going offline almost daily, so when I saw there was a new firmware early this morning, I started updating.

It took 4 tries just to get all 3 of the Deco's running the latest firmware. I spend at least an hour re-downloading and re-starting the firmware update before it was finally working on all three. It hasn't been long enough yet to determine if the stability issues have been addressed, but now there's a new issue. It seems that if you have "New Device Detected" notifications turned on, the Deco's (or the app) doesn't recognize that a device was connected previously. Since the update, I've received multiple New Device notifications for my iPhone and several other devices on my network. So I've turned off notifications for now.

I really want to like these Deco's, especially for the price I paid during an Amazon sale vs. what it costs for the Eero or the other mesh products available. This seems to be one of those instances where you really do get what you pay for. If I wasn't already past the return policy period, I'd return the Deco's without giving it a second thought....

tcbeaty wrote

I have 3 Deco's covering approx 3600 sq ft. Much better coverage / speed throughout the house vs. the two Apple Airport Extreme's I had running (one in bridge mode) before I bought the Decos. Was very happy for the first few weeks, but then I updated the firmware because I needed the IP Address Reservation feature for my wi-fi security cameras.

Since the last firmware update, 2 of the 3 Decos were going offline almost daily, so when I saw there was a new firmware early this morning, I started updating.

It took 4 tries just to get all 3 of the Deco's running the latest firmware. I spend at least an hour re-downloading and re-starting the firmware update before it was finally working on all three. It hasn't been long enough yet to determine if the stability issues have been addressed, but now there's a new issue. It seems that if you have "New Device Detected" notifications turned on, the Deco's (or the app) doesn't recognize that a device was connected previously. Since the update, I've received multiple New Device notifications for my iPhone and several other devices on my network. So I've turned off notifications for now.

I really want to like these Deco's, especially for the price I paid during an Amazon sale vs. what it costs for the Eero or the other mesh products available. This seems to be one of those instances where you really do get what you pay for. If I wasn't already past the return policy period, I'd return the Deco's without giving it a second thought....

TP-Admin wrote

Hi tcbeaty, we want to find the reason why the decos are not stable, so we can find a solution. Can you please provide us some information to locate the problem? Thank you!
1. How do you connect the 3 decos together? Via Wi-Fi or Ethernet cable?
2. Is the M5 working at router mode or access point mode?
3. Is there any switch between the first deco and another two? If it is possible, please draw a picture of your network topology.
4. When Deco dropout, does it show offline on Deco app? How about the light on Deco M5? Is it red?
5.. Will the main deco also dropout?
6. if you stand close to the deco which is offline, can you still get internet from that deco?