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Unstable connection with a W9970

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Unstable connection with a W9970

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Unstable connection with a W9970
Unstable connection with a W9970
2017-06-02 21:16:39
Model : TD-W9970

Hardware Version :

Firmware Version : 0.9.1 2.3 v0025.0 Build 150616 Rel.59521n

ISP :

Hello,

Bought a W9970 yesterday and I am experiencing constant disconnections from the internet. My broadband is a 15MB ADSL.
My ISP doesn't see anything unusual on their side. Internet was working fine with my old modem router.
I ran a diagnostic and all the tests from 'ping default gateway' fail (see screenshot attached).

Hardware version is: TD-W9970 v1 00000000

Thank you!
File:
Screenshot.jpgDownload
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#1
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4 Reply
Re:Unstable connection with a W9970
2017-06-13 11:06:16
Try to set the DNS address on the router manually to 8.8.8.8
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#2
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Re:Unstable connection with a W9970
2017-08-03 16:24:39
Also check the LEDs and line status on the status page, you may check whether the line is good according to this link: http://uk.tp-link.com/faq-546.html
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#3
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Re:Unstable connection with a W9970
2017-08-26 00:56:20

jonyshom@walla.co.il wrote

Bought a W9970 yesterday and I am experiencing constant disconnections from the internet...


I've bought the same router model and I'm testing it from yesterday, but the line keeps dropping every 2, 3 hours, even though the device is accessible from lan / wlan.

With my previous router there are no problems.

Did you solve your problem in some way ?
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#4
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Similar problem
2018-03-14 10:07:30

glink wrote

I've bought the same router model and I'm testing it from yesterday, but the line keeps dropping every 2, 3 hours, even though the device is accessible from lan / wlan.

With my previous router there are no problems.

Did you solve your problem in some way ?


Im experiencing a similar problem as my device stop responding for some seconds each 2 or 3 hours (not sure the real time gap here). The problem affects even LAN as it stop respond a 'ping -t 192.168.1.1' command periodcally. Im sure its a issue with TD-W9970 but his log show no entries about this strange disconnections. My old device has no issues like this.

Has anyone faced such problem before?
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#5
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