ot; It`s technically a great router. For normal user, the configuration is a pain in the ass. I had allready my experience. If nobody here can help you, the direct support works, they try hard :o. Takes some time, passiencia, but they will figure it out.

I`m from Portugal and we use a telefone-infrastructure from swisscom. Should be the same technic finaly.
My access is configured the same, only: enable fullcone NAT is off and enable IGM Proxy is on. (don`t ask me what that is for, sorry, you have to google it) In DSL setting: put straight away the right modulation and annex type (should be adsl2+, annex A)
And quick setup did not help? Another point: could it be that your internet access is not activated yet?

About the voip, the countrys you see are only pre-configuration types, it will work as well for swiss voip-sips. But normaly you choose a cheep voip-sip from anywhere an i don`t think that it will be the one from swisscom.

Good evening,


I perform a few tests today by modifying Annex A, I, A/L, M, A/I/A/L/M all alternating adsl2 and adsl2 + but the modem try of it connects without success and I don't have access to the internet.

Can you post some screenshot of your log (in debug level)? Normally we can find our some reason from the log file.

Good evening,

Here is the log ;




2000-01-01 01:00:31 [6] PPP: ppp1 sent [PADI Host-Uniq(0x000001fb)]
2000-01-01 01:00:36 [6] PPP: ppp1 sent [PADI Host-Uniq(0x000001fb)]
2000-01-01 01:00:46 [6] PPP: ppp1 sent [PADI Host-Uniq(0x000001fb)]
2000-01-01 01:01:06 [3] PPP: ppp1 Timeout waiting for PADO packets
2000-01-01 01:01:07 [3] PPP: ppp1
2000-01-01 01:01:27 [6] PPP: ppp1 sent [PADI Host-Uniq(0x000002dd)]
2000-01-01 01:01:32 [6] PPP: ppp1 sent [PADI Host-Uniq(0x000002dd)]
2000-01-01 01:01:42 [6] PPP: ppp1 sent [PADI Host-Uniq(0x000002dd)]
2000-01-01 01:02:02 [3] PPP: ppp1 Timeout waiting for PADO packets
2000-01-01 01:02:02 [3] PPP: ppp1
2000-01-01 01:02:22 [6] PPP: ppp1 sent [PADI Host-Uniq(0x000002f2)]
2000-01-01 01:02:27 [6] PPP: ppp1 sent [PADI Host-Uniq(0x000002f2)]
2000-01-01 01:02:37 [6] PPP: ppp1 sent [PADI Host-Uniq(0x000002f2)]
2000-01-01 01:02:57 [3] PPP: ppp1 Timeout waiting for PADO packets
2000-01-01 01:02:58 [3] PPP: ppp1
2000-01-01 01:03:16 [6] PPP: ppp1 sent [PADI Host-Uniq(0x00000307)]
2000-01-01 01:03:21 [6] PPP: ppp1 sent [PADI Host-Uniq(0x00000307)]
2000-01-01 01:03:31 [6] PPP: ppp1 sent [PADI Host-Uniq(0x00000307)]
2000-01-01 01:03:51 [3] PPP: ppp1 Timeout waiting for PADO packets
2000-01-01 01:03:51 [3] PPP: ppp1
2000-01-01 01:04:09 [6] PPP: ppp1 sent [PADI Host-Uniq(0x0000031c)]
2000-01-01 01:04:10 [5] DHCPD: Recv REQUEST from 00:1D:7D:9D:1D:E7
2000-01-01 01:04:11 [5] DHCPD: REQUEST ip a00003c is not in the address pool
2000-01-01 01:04:11 [5] DHCPD: Send NAK
2000-01-01 01:04:11 [5] DHCPD: Recv DISCOVER from 00:1D:7D:9D:1D:E7
2000-01-01 01:04:11 [5] DHCPD: Send OFFER with ip 192.168.1.100
2000-01-01 01:04:11 [5] DHCPD: Recv REQUEST from 00:1D:7D:9D:1D:E7
2000-01-01 01:04:12 [5] DHCPD: Send ACK to 192.168.1.100
2000-01-01 01:04:14 [6] PPP: ppp1 sent [PADI Host-Uniq(0x0000031c)]
2000-01-01 01:04:15 [5] DHCPD: Recv INFORM from 00:1D:7D:9D:1D:E7
2000-01-01 01:04:24 [6] PPP: ppp1 sent [PADI Host-Uniq(0x0000031c)]
2000-01-01 01:04:44 [3] PPP: ppp1 Timeout waiting for PADO packets
2000-01-01 01:04:44 [3] PPP: ppp1
2000-01-01 01:05:05 [6] PPP: ppp1 sent [PADI Host-Uniq(0x00000332)]
2000-01-01 01:05:10 [6] PPP: ppp1 sent [PADI Host-Uniq(0x00000332)]
2000-01-01 01:05:20 [6] PPP: ppp1 sent [PADI Host-Uniq(0x00000332)]
2000-01-01 01:05:40 [3] PPP: ppp1 Timeout waiting for PADO packets
2000-01-01 01:05:40 [3] PPP: ppp1
2000-01-01 01:05:59 [6] PPP: ppp1 sent [PADI Host-Uniq(0x00000347)]

Please have a check with your ISP that whether they need a "VLAN ID" when you dial up to the internet. Also, you can try mac clone on your router.

I called my ISP to the internet this morning and he told me it takes typed 11 in the VLAN ID box but I don't know where the box VLAN ID.

Seems VG3631 do not support connection with VLAN ID.

OK and so I can't used to modem with my internet connection ?

Hello Dave, yes, since your ISP need a VLAN ID, and VG3631 do not support this.