RE200 won't give internet access
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.RE200 won't give internet access
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hardware Version :
Firmware Version :
ISP :
I have a RE200 extender connected to a router. (full connection line is: VDSL modem connected with WAN to a router. The router is connected to the RE200 with WiFi. Router is main DHCP server)
All indication lights on the RE200 are green (I'm connected with 2.4GHz only, so I have 3 lights - wifi, power and 2.4GHz) and I see a proper IP address on the router.
When connecting a device to the extender (I have the name different from that of my main router), I get a "Connected, no internet" message.
I have tried to change DHCP option into all available options.
I only get a connection when DHCP is set to "on" (in "Auto" and "off" modes, I can't even connect to the extender).
I even tried disabling the main routers DHCP option and set static IP's to each device while leaving the DHCP server "on" on the RE200.
Nothing works.
I can connect to the extender, but can't get internet access.
Tried contacting the TP-Link support team, but got no answer for this !!!
Anyone has any idea what's wrong ? It seems to me like some DHCP contradiction or something related to that.
PLEASE HELP !
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@jmason86 I am pretty sure it is.
My guess is that the DHCP AUTO-MODE from the RE200 is malfunctioning.
You'll have to ask for a firmware upgrade in order to activate the button SHUT DOWN DHCP from RE200 (in repeater mode), in order to rely on Main Router DHCP server.
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I was supposed to hear back from support by email 2 days ago but have heard nothing so I'm going to return this thing and replace it with another brand if I don't hear back today.
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The same happens to me, it works fo a couple of days and after that it stopps connecting to Internet.
I sent 2 emails to the TP Link Support and they don't even respond to me.
I won't ever buy a tp-link device anymore. Bad product even worse customer service.
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Same for me and now it's just getting to annoying
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@Whateverr throw it away. I don't use this sh*t anymore. Won't buy tp-link products again. Worst support ever.
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Hello@Sergioms
sorry to hear about your experience, we will forward your feedback to related department to improve our service.
For urgent help with product inquiry or troubleshooting, you may also contact local support here through Email or Live chat.
https://www.tp-link.com/support/contact-technical-support/
Hope you have a nice day.
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@Solla-topee I am sorry to get this standard answer. Tp-link doesn't care about its clients. You lost me as many other valuable clients because of the lack of support. The local support never provided a response.
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Hello everyone,
If you have trouble the Range Extender has no Internet or you met trouble setting up the extender, kindly refer to thread below for detailed troubleshoot tips:
Has connected to TP-Link extender but no internet, what can I do?
Feel free to leave your comment in the above thread, or start a new thread , please provide case details like device model, RE Led status, model of router ,hardware and firmware version etc., and we will try to help look into the concern further.
Thank you.
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