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TP-PA8030P Kit(UK) Random Disconnects

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TP-PA8030P Kit(UK) Random Disconnects

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TP-PA8030P Kit(UK) Random Disconnects
TP-PA8030P Kit(UK) Random Disconnects
2017-01-17 08:37:54
Model :

Hardware Version :

Firmware Version :

ISP :

So I previously had a really long cat 5e ethernet cable from the router in the living room, all the way upstairs to my bedroom.

I like gaming, and obviously wireless isnt stable enough for that, too much interference which can cuase disconnections.

Problem I had was I never got a gigabit connection cos I guess my ethernet cable is too long.
Bought a new adaptor for my PC, and still didnt get a gigabit connection.

Bought a TP-PA8030P Kit and it now states I do have a gigabit connection.

Problem is testing transfers I dont get the full gigabit transfer, only get a quarter to a third of that.
Still faster than my previous connection speed.

But now I get random disconnects, and they've been getting more frequent over the last couple of months.

ISP says there'd nothing wrong.
Also when my PC disconnects, I can connect to the net via my phone and the family PC is still connected.
So it's only my PC which is connected via this powerline which disconnects.

I have updated the firmware on the plugs using TP Link's utility. But still getting disconnects.

So anyone know how to check and fix this?
Also why I dont get my full gigabit connection? Could it be the 3 port plug supports 1Gb in total, so 3 ports mean each port gets a third of a Gb?

Could my plugs be faulty?

Any help appreciated.
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#1
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Re:TP-PA8030P Kit(UK) Random Disconnects
2017-01-17 09:35:43
Read some other threads where some people claim it's the powersave feature which is the problem, here on this thread http://forum.tp-link.com/showthread.php?2121-TL-PA511-powersave-issue/page4

I've downloaded the third part tool to deactivate the powersave from https://digiex.net/threads/tp-link-homeplug-powerline-power-save-switch-tool-download.14554/ thanks to milton for the link in his post there.

And yes I have connected directly to both powerlines using my laptop to turn off powersave on both devices.


Still find it funny that TP have not included, or rather removed the ability to disable this feature from the utility for the PA8030P!


So will give this a go for the next few weeks and see if it changes anything.

If you have other suggestion, please let me know.
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#2
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Re:TP-PA8030P Kit(UK) Random Disconnects
2017-01-17 09:47:40
Hi
the 3 ports doesn't mean each port gets a third of a Gb.
what's the speed shows in the utility?
the speed can be affected by many factors like distance and electric appliance 'cause it's transfer on the power line.
try to reset the two units and pair again
(press down the pair button for 15 sec to reset)
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#3
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Re:TP-PA8030P Kit(UK) Random Disconnects
2017-01-17 16:17:38
First you should figure out what exactly disconnects. Does the PC lose the wired connection to the 8030, does the 8030 lose the PLC connection to its partner on the router, does the router lose the wired connection to that other 8030?

First thing to do is of course update the firmware in the 8030s.
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#4
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Re:TP-PA8030P Kit(UK) Random Disconnects
2017-01-17 22:07:16
Firmware already been updated.

And not sure how to check what's disconnected.
Nothing on router event logs
I think it could be the router losing connection to the first 8030.
Router is connected to 8030 with a Belkin Cat6 ethernet cable, as is my PC to my 8030


The utility shows speeds of 903Mbps to router 8030, and 859Mbps back to my 8030


Also had a disconnect within 30 minutes of turning off the powersave feature on both devices, so has to be something else.
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#5
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Re:TP-PA8030P Kit(UK) Random Disconnects
2017-01-18 16:27:49
The powersave feature, although heavily suggested in user forums, hardly ever is the culprit. I've had a Windows PC that couldn't reconnect when waking up from Windows "energy saving" mode. I had to disable "Wake on LAN" in the PC, for it kept its LAN connection alive in a way that confused the TP-Link PLC.

You can tell a loss of PLC connection when the middle one of the three status LEDs goes red or off (from green or yellow with a good connection).
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#6
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Re:TP-PA8030P Kit(UK) Random Disconnects
2017-01-21 08:47:26
No, always green LEDs, all 3 on both plugs.
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#7
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Re:TP-PA8030P Kit(UK) Random Disconnects
2017-01-22 03:52:33
Yikes, no idea what's happening now, but today I've had 5 disconnects within the last 3 hours!

If this is such a common problem, why havent TP acknowledged it and fixed it?!

Well sent an email to support, but from the replies of others, even they dont know what is wrong!
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#8
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Re:TP-PA8030P Kit(UK) Random Disconnects
2017-01-24 09:33:00
And TP-Link tech supports are really annoying.

Why do they need my IP address? This is done by the router! And I already gave them it.

And why would I place the adaptors in the same room?! The reason for them is to have them in different rooms!
And based on these forums it's the adaptor which is the problem!
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#9
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Re:TP-PA8030P Kit(UK) Random Disconnects
2017-02-26 10:24:39
Well I am still complaining to TP support via email.

They claim to be working on a debug firmware which they will email me to test out.

I asked them to post it here as well cos the more testers the better, seeing as so many of us have the same problem.

So if they do have a test firmware but dont post it on these forums I'll upload it and link it here.

Assuming this isnt a delay tactic by them.


Also note I got Amazon to replace the adaptors, even though I've had them for several months.
This reduced the number of disconnections I am getting.
Note reduced, not fixed.
This is the same with the first set I got, few disconnections at first, which I put to randon dc's with router, but after a couple months they got worse.
So my assumption is that somehow these devices degrade over time, which results in more frequent disconnections.
Will have to wait and see.
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#10
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Re:TP-PA8030P Kit(UK) Random Disconnects
2017-02-27 16:58:52
I too would be interested in a firmware update to the 8030P V1. What I have is loss of connection when an attached Windows PC sleeps and wakes back up. [In my case, the 8030P does not enter powersave mode, for the two other attached devices never sleep.]
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