TP-PA8030P Kit(UK) Random Disconnects
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2017-01-17 08:37:54
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TP-PA8030P Kit(UK) Random Disconnects
2017-01-17 08:37:54
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So I previously had a really long cat 5e ethernet cable from the router in the living room, all the way upstairs to my bedroom.
I like gaming, and obviously wireless isnt stable enough for that, too much interference which can cuase disconnections.
Problem I had was I never got a gigabit connection cos I guess my ethernet cable is too long.
Bought a new adaptor for my PC, and still didnt get a gigabit connection.
Bought a TP-PA8030P Kit and it now states I do have a gigabit connection.
Problem is testing transfers I dont get the full gigabit transfer, only get a quarter to a third of that.
Still faster than my previous connection speed.
But now I get random disconnects, and they've been getting more frequent over the last couple of months.
ISP says there'd nothing wrong.
Also when my PC disconnects, I can connect to the net via my phone and the family PC is still connected.
So it's only my PC which is connected via this powerline which disconnects.
I have updated the firmware on the plugs using TP Link's utility. But still getting disconnects.
So anyone know how to check and fix this?
Also why I dont get my full gigabit connection? Could it be the 3 port plug supports 1Gb in total, so 3 ports mean each port gets a third of a Gb?
Could my plugs be faulty?
Any help appreciated.
Hardware Version :
Firmware Version :
ISP :
So I previously had a really long cat 5e ethernet cable from the router in the living room, all the way upstairs to my bedroom.
I like gaming, and obviously wireless isnt stable enough for that, too much interference which can cuase disconnections.
Problem I had was I never got a gigabit connection cos I guess my ethernet cable is too long.
Bought a new adaptor for my PC, and still didnt get a gigabit connection.
Bought a TP-PA8030P Kit and it now states I do have a gigabit connection.
Problem is testing transfers I dont get the full gigabit transfer, only get a quarter to a third of that.
Still faster than my previous connection speed.
But now I get random disconnects, and they've been getting more frequent over the last couple of months.
ISP says there'd nothing wrong.
Also when my PC disconnects, I can connect to the net via my phone and the family PC is still connected.
So it's only my PC which is connected via this powerline which disconnects.
I have updated the firmware on the plugs using TP Link's utility. But still getting disconnects.
So anyone know how to check and fix this?
Also why I dont get my full gigabit connection? Could it be the 3 port plug supports 1Gb in total, so 3 ports mean each port gets a third of a Gb?
Could my plugs be faulty?
Any help appreciated.
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Re:TP-PA8030P Kit(UK) Random Disconnects
2017-06-13 02:04:59
Bringing this back up, with news.
First of all, my wife and I found that in longer sessions on the PC, the network connection would randomly frequently drop off and then reconnect anything between a few seconds and a few minutes after. The sleep/wake connection failure remains too.
Now the good news is: The office PC is now 100% reliable in its network connection. What did I do? I plugged an alternate AV1200 PLC into the power socket right next to the suspect TL-PA8030P, and put the PC on it. This one (an AVM 1000E, Qualcomm chipset, firmware level 2.2.2) is absolutely reliable, no LAN dropouts at all in many days where the TP-Link would show several per hour.
The AVM device has both MIMO and power saving enabled.
So ... your call, TP-Link. Will there or will there be not an update to firmware 2.2.2 (at least) on those devices?
If not, I will have to address the vendor (amazon) for a return and refund.
First of all, my wife and I found that in longer sessions on the PC, the network connection would randomly frequently drop off and then reconnect anything between a few seconds and a few minutes after. The sleep/wake connection failure remains too.
Now the good news is: The office PC is now 100% reliable in its network connection. What did I do? I plugged an alternate AV1200 PLC into the power socket right next to the suspect TL-PA8030P, and put the PC on it. This one (an AVM 1000E, Qualcomm chipset, firmware level 2.2.2) is absolutely reliable, no LAN dropouts at all in many days where the TP-Link would show several per hour.
The AVM device has both MIMO and power saving enabled.
So ... your call, TP-Link. Will there or will there be not an update to firmware 2.2.2 (at least) on those devices?
If not, I will have to address the vendor (amazon) for a return and refund.
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Re:TP-PA8030P Kit(UK) Random Disconnects
2017-06-13 18:57:53
Praise Amazon return policies ... I'm getting a new kit (hopefully a V2), and I have a whole month to return the old one. So let's see whether the V2 kit does as well as the AVM PLC does.
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Re:TP-PA8030P Kit(UK) Random Disconnects
2017-06-13 19:08:21
Peter M wrote
Praise Amazon return policies ... I'm getting a new kit (hopefully a V2), and I have a whole month to return the old one. So let's see whether the V2 kit does as well as the AVM PLC does.
Oh? How long ago did you buy them?
I've already had mine replaced by amazon, but still the same problem.
Getting fed up with TPLink's support, I gave them the benefit of the doubt and did all those tests and submitting line data. But now months later, still no fix!
So I asked raymond if they are really working on a fix, or have had me running round in circles.
Not had a reply back from him yet! Which is weird cos all other replies I got within a few days. I asked that question over a month ago!!!!
So yeah, I take that as having me run in circles!
No new firmware, and now not replying to email!
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Re:TP-PA8030P Kit(UK) Random Disconnects
2017-06-14 15:00:06
I bought mine exactly a year and a week ago, so just past the legally required seller's warranty period. Amazon offered me to either exchange for free (V2 hardware hopefully) or return to manufacturer. If what I'm getting today isn't working either, it's going to be "return to manufacturer".
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Re:TP-PA8030P Kit(UK) Random Disconnects
2017-06-14 17:44:03
Now TP-Link really are running me in circles!
" Recently, we found a bug about our power save mode, and maybe it has something to do with your issue.
So please disable the power save mode in both PLC adapters with tool below, and let me know the update."
That's one of the first things they got me to do, MONTHS ago!
This is very shoddy customer service!
" Recently, we found a bug about our power save mode, and maybe it has something to do with your issue.
So please disable the power save mode in both PLC adapters with tool below, and let me know the update."
That's one of the first things they got me to do, MONTHS ago!
This is very shoddy customer service!
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Re:TP-PA8030P Kit(UK) Random Disconnects
2017-06-14 19:14:26
Exactly. Power save mode is nothing to do with both problems I'm facing - and quite obviously so, for the other two devices connected to that 8030P are never offline. They're a networked printer and a WiFi access point. Therefore, the 8030P's PLC circuit never goes to sleep at all, confirmed by its LED status.
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Re:TP-PA8030P Kit(UK) Random Disconnects
2017-06-18 21:49:22
So I have indeed received an 8030P V2 kit, and it makes quite a difference to the V1 I've been struggling with.
Firmware is much newer, 2.2.2-0 as opposed to 2.0.0-5 on the V1. Auto powersave mode is active by default, and has worked well when I tried it yesterday with a W10 notebook. On the primary connection with the W10 desktop PC, the printer and the WLAN AP, the random disconnects seem to be completely gone. Also, despite the increase in advertized maximum speed (was 1200, now is 1300), the V2 kit seems to be quite a bit more conservative in negotiated line speed. V2 shows about 400 where the V1 kit was hovering around 500.
TP-Link support have contacted me a couple of days ago as well, and are offering to let me test new firmware (beta status) on the V1 kit. I'll keep you all updated about how that went - once I actually receive the files, which will be in a few days.
Firmware is much newer, 2.2.2-0 as opposed to 2.0.0-5 on the V1. Auto powersave mode is active by default, and has worked well when I tried it yesterday with a W10 notebook. On the primary connection with the W10 desktop PC, the printer and the WLAN AP, the random disconnects seem to be completely gone. Also, despite the increase in advertized maximum speed (was 1200, now is 1300), the V2 kit seems to be quite a bit more conservative in negotiated line speed. V2 shows about 400 where the V1 kit was hovering around 500.
TP-Link support have contacted me a couple of days ago as well, and are offering to let me test new firmware (beta status) on the V1 kit. I'll keep you all updated about how that went - once I actually receive the files, which will be in a few days.
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Re:TP-PA8030P Kit(UK) Random Disconnects
2017-06-20 06:00:50
They been telling me they will have a beta firmware out since the beginning!
I've been waiting for it, but instead they been asking me to do those tests.
I've waited, I've dont those tests and submitted the results, and now they say it's a "recent" issue with powersave they have found
I've been waiting for it, but instead they been asking me to do those tests.
I've waited, I've dont those tests and submitted the results, and now they say it's a "recent" issue with powersave they have found
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Re:TP-PA8030P Kit(UK) Random Disconnects
2017-06-20 16:44:27
TP-Link UK support yesterday sent me beta firmware for both V1 and V2 (built from Qualcomm core firmware 2.2.3). I'm running the V1 in the critical spot now, where Powersave never happens. The other V1, now running the bedroom IPTV and BluRay, showed working powersave and working LED-off feature. The critical PC did not have disconnects thus far, and IPTV was flawless last night.
I'm not so sure (yet) as to whether Multicast support (aka IGMP/MLD snooping) still works correctly, have to investigate a bit further.
I'm not so sure (yet) as to whether Multicast support (aka IGMP/MLD snooping) still works correctly, have to investigate a bit further.
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Re:TP-PA8030P Kit(UK) Random Disconnects
2017-06-22 21:23:08
So you say they sent you new firmware to test?
Yet I get this reply today!
[quote]
After checking your issue, I do not think further debug is a good idea for you. Also, I have to notice that we do not have new firmware.
Here is my suggestion:
1. I would like to replace a new homeplug kit to you, if you hope to do this, please first tell me where did you purchased your device and where are you locating in, I will then continue the further process of replacement.
2. If you hope to refund this device, I suggest you contact to your retailer. According to our policy, we do not provide refund service.
Thanks for your cooperation and patience and sorry for the inconvenience.
Best Regards
-------------------------------
Evans Chen
Technical Support Engineer
TP-LINK TECHNOLOGIES CO, LTD.
[/quote]
1) I've already had them replaced by Amazon, as with first set, disconnections were rare, but after a couple months disconnections become more regular to daily to several times a day!
I've got V1 set at though. But I think you said your V2 still disconnect
2) As said I've already had them replaced once, and I've had these for a while now so I do not think they will refund now.
This tech support has been running me in circles!
And now they give two different answers to the same question!
Tell me no new firmware, yet you have been sent the new firmware???!!!!!
Yet I get this reply today!
[quote]
After checking your issue, I do not think further debug is a good idea for you. Also, I have to notice that we do not have new firmware.
Here is my suggestion:
1. I would like to replace a new homeplug kit to you, if you hope to do this, please first tell me where did you purchased your device and where are you locating in, I will then continue the further process of replacement.
2. If you hope to refund this device, I suggest you contact to your retailer. According to our policy, we do not provide refund service.
Thanks for your cooperation and patience and sorry for the inconvenience.
Best Regards
-------------------------------
Evans Chen
Technical Support Engineer
TP-LINK TECHNOLOGIES CO, LTD.
[/quote]
1) I've already had them replaced by Amazon, as with first set, disconnections were rare, but after a couple months disconnections become more regular to daily to several times a day!
I've got V1 set at though. But I think you said your V2 still disconnect
2) As said I've already had them replaced once, and I've had these for a while now so I do not think they will refund now.
This tech support has been running me in circles!
And now they give two different answers to the same question!
Tell me no new firmware, yet you have been sent the new firmware???!!!!!
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2017-01-17 08:37:54
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