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TP-Link TD-W8980 Internet connection issue

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TP-Link TD-W8980 Internet connection issue

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
TP-Link TD-W8980 Internet connection issue
TP-Link TD-W8980 Internet connection issue
2015-10-15 15:35:02
Model : TD-W8980

Hardware Version : V1

Firmware Version :

ISP :

Hi Everyone,

I just get a new ADSL2+ plan from TPG Australia and buy a TP-LINK TD-W8980 modem/router. I setup it via my Macbook pro (via ethernet port), everything works with the rooter and TPG but when I'm going to Diagnostic :
Ping primary Domain Name Server : Fail
Test DNS Root : Fail
Network Connection Status Inspect (NCSI) : Fail
All the others get a "Pass".
And I don't have any Internet connection.

I'm not a pro so what does it mean? Do I have to setting something on my laptop?
http://postimg.org/image/5p5np3cmb/
 http://postimg.org/image/qc71qz937/

Any solution?
Cheers!
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#1
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4 Reply
Re:TP-Link TD-W8980 Internet connection issue
2015-10-16 12:26:52
What settings do you have in Network>WAN settings?
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#2
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Re:TP-Link TD-W8980 Internet connection issue
2015-10-16 13:28:34
To [COLOR=#333333]Test DNS Root fails because the root DNS blocks Ping and it won't affect internet access actually although it shows Fail?
If there is any problem, you'd better describe the problem in details. :) [COLOR=#333333]
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#3
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Re:TP-Link TD-W8980 Internet connection issue
2015-10-16 16:57:58

Sweeris wrote

What settings do you have in Network>WAN settings?

I have one line :
name : pppoe_8_35_1_d
type : PPPoE
VPI/VCI : 8/35
IPv4 : Enabled
IPv6 : DIsabled
My IP/Mask
Gateway
DNS : 203.12.160.35 203.12.160.36
Status : Connected
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#4
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Re:TP-Link TD-W8980 Internet connection issue
2015-10-16 17:01:31

Tony Seaford wrote

To [COLOR=#333333]Test DNS Root fails because the root DNS blocks Ping and it won't affect internet access actually although it shows Fail?
If there is any problem, you'd better describe the problem in details. :) [COLOR=#333333]

Actually I can't how to describe the problem :/ I just setup normally my rooter, setup the wireless, enter my username/pass from TPG, everything is good, for us as well, they told me the line is good but when I open my browser and go to a website, it's loading. I don't have any error message like 'there is no internet access" no no, just loading while several minutes, and after that an error message.
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#5
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