Archer VR900 random error "Please try to configure your DNS manually."
While I have tried many times resting and reconfiguring. I am on the latest Firmware version. Do not have this issue with the other ADLS router I have. Strange thing is sometimes I have to manually reboot the router as it completly stops responding (Wired and wireless). I will check if going back to previous F/W version helps.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
To those who have this issue,
If your DSL modem router lost connection intermittently with this error message pops up, please provide us with the information attached below; then we can do shorten the whole process and able to give you a specific answer.
Note: Please answer these questions when this issue happens.
1. The LED status of the TP-Link router, especially the internet led.
2. The screenshot of the Basic-network page where you can see the error message.
3. How can you recover the network connection? Like reboot it manually or it will work within a few seconds/minutes automatically.
4. Please show us the full screenshot of the Advanced-status page. Especially the DSL status.
5. Who is your ISP and what is the bandwidth you paid? Please tell us the current hardware and firmware version of your router, as well as its country version which you can find on the back of the actual device, next to the model number.
Thanks in advance.
- Copy Link
- Report Inappropriate Content
Hello all,
Regarding the unstable connection issue of Archer VR900 V3(EU), please download and upgrade the beta firmware below.
https://static.tp-link.com/2019/201912/20191218/Archer VR900(EU)V3.zip
You can get more help about how to update the firmware by manually from the FAQ:
https://www.tp-link.com/support/faq/2189/
Please feel free to connect us for further help if you have any problems!
Have a good day!
- Copy Link
- Report Inappropriate Content
When it stops responding, how about status of all lights in the front panel? Can you still login its web interface? If you can, check Diagnostic results.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
I am using this on Airtel Broadband service in India connected via ADSL+.
I am now using my old ASUS ADSL router which is working perfectly . I believe VR900 Firmware has bug and may be specific to Service provider.
- Copy Link
- Report Inappropriate Content
You have no internet via wireless or wired connection but you can access its web interface at that time, right?
Is it still under warranty?
http://www.tp-link.in/support/rma/
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
"Internet Status" also shows as "Disconnected" as well, as you can see. It goes into this state pictured on the screenshot above after it goes through the "Internet Status: Detecting" stage; which is after refreshing the page and within a few (like around 3 to 5) seconds.
At this point, the "Internet", "USB" and "WPS" LEDs are off. I can usually access the internet but however, sometimes Chrome gives some DNS related errors and can not open some pages. I can save and share those errors as well, if required. But they are usually DNS related errors, which show up when the DNS server isn't responding. I guess I'm using VDSL if that's important.
The issue seems to be random, and sometimes gets fixed when I try to ping the DNS servers (which usually respond, and sometimes don't).
I've sent the VR900 to TP-LINK, and the guys told that it had some problems but have fixed them. But after I received it from TP-LINK, it's still having the same issue.
I've made several calls to the ISP and they weren't able to acknowledge any problems with my VDSL service so far.
- Copy Link
- Report Inappropriate Content
http://www.tp-link.com/en/download/Archer-VR900_V1.html#Firmware
If it won't help, you'd better contact TP-LINK support team here.
http://ticket.tp-link.com/index.php?/Tickets/Submit
- Copy Link
- Report Inappropriate Content
I've just contacted TP-LINK support and now working with them.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
crazy_boy2 wrote
After some troubleshooting, TP-LINK suggested me to replace the VR900.
We have replaced the unit with a new one, and the problem continues. I'm currently waiting for feedback from TP-LINK support.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 23022
Replies: 107
Voters 0
No one has voted for it yet.