Modem stop working, all lights ON but no internet connection

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Modem stop working, all lights ON but no internet connection

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Modem stop working, all lights ON but no internet connection
Modem stop working, all lights ON but no internet connection
2015-08-15 05:36:13
Model : TD-W8961ND

Hardware Version : V3

Firmware Version :

ISP : Arnet

First off all hi and thanks for the help.

Like a week ago, my modem TP Link TD W8961ND has stopped working. All the lights are on, minus the wifi.
I cannot acces to the administrator panel and internet don't work, this figure in my windows like "limited".

i tried to do a factory reset but the modem don't respond to the buttons, only to the "on/off" buttons.

So what can this be?
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Re:Modem stop working, all lights ON but no internet connection
2015-08-17 15:23:46
Sound like faulty. Did you keep holding the reset button for 15 seconds?
Is it still under warranty?
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