Disconnects continuously
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Disconnects continuously
Region : South Africa
Model : TD-W8970
Hardware Version : V3
Firmware Version : TD-W8970_V3_141212
ISP :
I recently bought this router. (2 weeks ago), and installed it. It seemed to work fine for the first week but then I noticed that the internet would just stop working mid "browse"
If I ran the diagnostics the would :
Test Internet Browsing
Test xDSL Synchronization Pass
ATM OAM Segment Ping Pass
ATM OAM end to end Ping Pass
Test PPP Server connection Pass
Test authentication with ISP Pass
Test assigned IP address Pass
Ping default gateway Fail
Ping primary Domain Name Server Fail
Test DNS Root Fail
Network Connection Status Inspect(NCSI) Fail
Diagnostics Complete
I would then keep an eye on the syslog and after a couple of minutes it would say ppp1 error... user something (sorry I rebooted and don't have a log that contains the exacts errors)
And then reconnect and I would be able to continue using the internet.
After so playing around I tracked the events down to a new device connecting...
I would have my laptop ping google and the turn on the wifi on my phone... and almost instantly the pings would start to timeout. I repeated this a couple of times with the same results
Then I thought maybe there could be something wrong with my phone.. but I found that I could repeat this with my other laptop or my wife's phone. And because the default action when the internet stops working is to fall-back to 3G on phone, we turn off the wifi and wait for the internet on another device to start working again. And then turn on wifi to repeat the whole cycle again....
I have a rather Busy setup but it wasn't and issue with the netgears I had in the past... Netgear was only 150Mbs
I have my Samsung TV, Mybooklive, DVD player and Raspberry PI 2 connected to the Ethernet ports.
2 Android phones, 3 laptops, Chromecast and a wii connected to wifi.
The laptops and phones move into and out of the wifi on a regular bases so it is very irritating to have to wait 5+ minutes for the router so "self heal"
Anything I could try???
Model : TD-W8970
Hardware Version : V3
Firmware Version : TD-W8970_V3_141212
ISP :
I recently bought this router. (2 weeks ago), and installed it. It seemed to work fine for the first week but then I noticed that the internet would just stop working mid "browse"
If I ran the diagnostics the would :
Test Internet Browsing
Test xDSL Synchronization Pass
ATM OAM Segment Ping Pass
ATM OAM end to end Ping Pass
Test PPP Server connection Pass
Test authentication with ISP Pass
Test assigned IP address Pass
Ping default gateway Fail
Ping primary Domain Name Server Fail
Test DNS Root Fail
Network Connection Status Inspect(NCSI) Fail
Diagnostics Complete
I would then keep an eye on the syslog and after a couple of minutes it would say ppp1 error... user something (sorry I rebooted and don't have a log that contains the exacts errors)
And then reconnect and I would be able to continue using the internet.
After so playing around I tracked the events down to a new device connecting...
I would have my laptop ping google and the turn on the wifi on my phone... and almost instantly the pings would start to timeout. I repeated this a couple of times with the same results
Then I thought maybe there could be something wrong with my phone.. but I found that I could repeat this with my other laptop or my wife's phone. And because the default action when the internet stops working is to fall-back to 3G on phone, we turn off the wifi and wait for the internet on another device to start working again. And then turn on wifi to repeat the whole cycle again....
I have a rather Busy setup but it wasn't and issue with the netgears I had in the past... Netgear was only 150Mbs
I have my Samsung TV, Mybooklive, DVD player and Raspberry PI 2 connected to the Ethernet ports.
2 Android phones, 3 laptops, Chromecast and a wii connected to wifi.
The laptops and phones move into and out of the wifi on a regular bases so it is very irritating to have to wait 5+ minutes for the router so "self heal"
Anything I could try???
