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After firmwareupdate this week, my BE65 randomly loses internet connection untill a powercycle

After firmwareupdate this week, my BE65 randomly loses internet connection untill a powercycle

After firmwareupdate this week, my BE65 randomly loses internet connection untill a powercycle
After firmwareupdate this week, my BE65 randomly loses internet connection untill a powercycle
Thursday - last edited Monday
Model: Deco BE65  
Hardware Version: V1
Firmware Version: 1.1.0 Build 20250212 Rel. 12931

Earlier this week, an update was offered for my BE65 through the app. I've installed it, and since then I run into the issue where about 2-3 times a day the BE65 loses it's internet connection and can't be restored until a full power cycle.

A day later a new firmware update was automatically installed, so I figured more people had complained about this and a bug was fixed. However, still same behaviour.

 

I've tried installing a previous firmware version, but that fails. I've also tried installing the latest Beta firmware, but this upgrade also fails. (both using the Web UI)

 

Please help me  :-)

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#1
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1 Accepted Solution
Re:After firmwareupdate this week, my BE65 randomly loses internet connection untill a powercycle-Solution
Friday - last edited Monday

  @Theo11 

Hi, thank you very much for the feedback.

As this version was just released,  this is the second time I've received this feedback.

If possible, could you please help me check the following details:

1. May I know who your internet service provider is? How about the internet connection type on the Deco?

 

2. Later, when the issue was repeated, before restarting the Deco, please save a screenshot of the IPV4 settings and save a copy of the web UI system log here-Deco web interface login

--You can send an email to support.forum@tp-link.com and attach the above details.

 

Thanks a lot for your cooperation and support.

Wait for your reply.

Best regards.

 

▶Check What's Currently Going on With Deco ▶Deco BE11000/ BE63_V2.6_1.1.7 Ready for Test ▶Deco BE25_V1_1.0.17 Ready for Test! ▶Update Deco BE65 Pro to the Latest 1.1.3 Firmware Now! Try to leave a Message if urgent help is required.
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#3
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2 Reply
Re:After firmwareupdate this week, my BE65 randomly loses internet connection untill a powercycle
Thursday

  @Theo11 same thing is happening to me with my Deco BE65 since the firmware update 

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#2
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Re:After firmwareupdate this week, my BE65 randomly loses internet connection untill a powercycle-Solution
Friday - last edited Monday

  @Theo11 

Hi, thank you very much for the feedback.

As this version was just released,  this is the second time I've received this feedback.

If possible, could you please help me check the following details:

1. May I know who your internet service provider is? How about the internet connection type on the Deco?

 

2. Later, when the issue was repeated, before restarting the Deco, please save a screenshot of the IPV4 settings and save a copy of the web UI system log here-Deco web interface login

--You can send an email to support.forum@tp-link.com and attach the above details.

 

Thanks a lot for your cooperation and support.

Wait for your reply.

Best regards.

 

▶Check What's Currently Going on With Deco ▶Deco BE11000/ BE63_V2.6_1.1.7 Ready for Test ▶Deco BE25_V1_1.0.17 Ready for Test! ▶Update Deco BE65 Pro to the Latest 1.1.3 Firmware Now! Try to leave a Message if urgent help is required.
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