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Missing 5Ghz Toggle

Missing 5Ghz Toggle

Missing 5Ghz Toggle
Missing 5Ghz Toggle
Wednesday - last edited Friday
Tags: #Access Point Mode #Network Connectivity
Model: Deco X55  
Hardware Version:
Firmware Version: 1.6.1 Build 20241010 Rel. 65389

I have 6 Deco X55's running as a Mesh Access point for my home network. I recently toggled off the 5Ghz Band to install some IOT that were refusing to connect. Now, when I go to switch the 5Ghz Band back on, the toggle is missing and the Network shows as 2.4Ghz Band only. 

 

I have looked on the Web interface but that only shows the 5Ghz as Disabled with no option to re-enable it. I've tried a soft reset of the Deco's and I tried changing the SSID so that it was different from the source Router, all to no avail. I really don't want to Factory Reset because I have a huge IOT presence and repairing it takes days. 

 

Any other ideas anyone has would be gratefully received 

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#1
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1 Accepted Solution
Re:Missing 5Ghz Toggle-Solution
Thursday - last edited Friday

  @Painman 

Hi, welcome to the community.

Can I have the current Deco APP version?

Please also send a screenshot that "the 5GHz toggle is missing and the Network shows as 2.4GHz Band only. "

It is also suggested to refer to this link to submit the Deco APP log:

How to submit Deco APP log

 

By the way, there is a new 1.6.7 beta ready for Deco X50/Deco X55_V1, and it is also recommended to install the 1.6.7 here to see whether it helped:

Deco X50/X55_V1_1.6.7 Optimized the Client Network Stability

 

Wait for your reply.

Best regards.

 

▶Check What's Currently Going on With Deco ▶Deco BE11000/ BE63_V2.6_1.1.7 Ready for Test ▶Deco BE25_V1_1.0.17 Ready for Test! ▶Update Deco BE65 Pro to the Latest 1.1.3 Firmware Now! Try to leave a Message if urgent help is required.
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#2
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4 Reply
Re:Missing 5Ghz Toggle-Solution
Thursday - last edited Friday

  @Painman 

Hi, welcome to the community.

Can I have the current Deco APP version?

Please also send a screenshot that "the 5GHz toggle is missing and the Network shows as 2.4GHz Band only. "

It is also suggested to refer to this link to submit the Deco APP log:

How to submit Deco APP log

 

By the way, there is a new 1.6.7 beta ready for Deco X50/Deco X55_V1, and it is also recommended to install the 1.6.7 here to see whether it helped:

Deco X50/X55_V1_1.6.7 Optimized the Client Network Stability

 

Wait for your reply.

Best regards.

 

▶Check What's Currently Going on With Deco ▶Deco BE11000/ BE63_V2.6_1.1.7 Ready for Test ▶Deco BE25_V1_1.0.17 Ready for Test! ▶Update Deco BE65 Pro to the Latest 1.1.3 Firmware Now! Try to leave a Message if urgent help is required.
Recommended Solution
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  0  
#2
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Re:Missing 5Ghz Toggle
Thursday

  @David-TP 

 

Hi David

 

Thank you for your reply. I have emailed the logs as suggested and will await the response. 

 

My App Version is 3.9.23

 

I am unable to get a screenshot of the missing toggle as the app has security preventing screenshot of that particular view. 

 

I will try the Beta firmware when I get home this evening. 

 

Thanks so much for your help. 

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#3
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Re:Missing 5Ghz Toggle
Thursday

  @David-TP 

 

Hi again David

 

The Beta firmware appears to have rectified the issue.

 

Many thanks for taking the time to post. 

 

Thank you 

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#4
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Re:Missing 5Ghz Toggle
Friday

  @Painman 

Thanks for the update. I'm glad to know the beta firmware helps.laugh

Best regards.

▶Check What's Currently Going on With Deco ▶Deco BE11000/ BE63_V2.6_1.1.7 Ready for Test ▶Deco BE25_V1_1.0.17 Ready for Test! ▶Update Deco BE65 Pro to the Latest 1.1.3 Firmware Now! Try to leave a Message if urgent help is required.
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#5
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Helpful: 1

Views: 80

Replies: 4

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Access Point Mode Network Connectivity
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