Internet suddenly dissappeared after scheduled reboot,

Internet suddenly dissappeared after scheduled reboot,

Internet suddenly dissappeared after scheduled reboot,
Internet suddenly dissappeared after scheduled reboot,
a week ago - last edited a week ago
Model: Deco X55  
Hardware Version:
Firmware Version: 1.6.1 Build 20241010 Rel. 65389

Hi, I have a strange issue. I have tried to troubleshoot myself but I'm stuck at the moment. 

 

The setup:

I have 3 deco X55, two 8 port switches, lots of devices connected with cable and on WiFi. 

 

I have a scheduled restart three times a week. 

 

Background to the problem:

Usually no problems with the setup, works flawlessly. But all of a sudden after a restart I have experienced problems with my routers MAC adress being locked with the ISP and this also means it used up the five Ip-addresses I get until I have to wait out the release time (12h in my case.)

 

Latest problem:

I thought this was the same problem, but it didn't work to disconnect from the port and wait the release time out. 

 

After rebooting, i notice that some of my devices give me a notification of going online, but then it goes offline within a minute or two. 

 

When I check the status, everything seem to be there, I seem to have an ip-address but it still shows Internet status as offline. 

 

Tried to reboot a few times without luck. At one time same thing happened, worked for a minute or two to stop working. 

 

I haven't changed anything, that's the strange part. I just woke up yesterday with this problem in my hand. 

 

I have tried the cable from WAN directly to a laptop, works without any problems. 

 

ISP says no problems in my area. 

 

So my best guess it's something that is strange with the router, I don't know where to continue the trouble shooting without a factory reset, I would rather avoid that part. 

 

But as mentioned, nothing changed, except a restart. 

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#1
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1 Reply
Re:Internet suddenly dissappeared after scheduled reboot,
a week ago

  @Xpl0d 

Hi, Thank you very much for the feedback.

May I know who your internet service provider is? How about the current internet connection type, Dynamic IP or PPPoE?

 

It is suggested to install the 1.6.7 version here to see whether it helped:

Deco X50/X55_V1_1.6.7 Optimized the Client Network Stability

 

Later, if the same issue is repeated:

  • Whether "after a restart I have experienced problems with my routers MAC adress being locked with the ISP and this also means it used up the five Ip-addresses I get until I have to wait out the release time (12h in my case.)"
  • Or "When I check the status, everything seems to be there. I seem to have an ip-address but it still shows Internet status as offline. "

Please try to log into the web UI and help me save the system before making any changes:

Deco web interface login

 

By the way, would the main Deco turn solid red whenever it stopped working after the scheduled reboot?

Wait for your reply.

Best regards.

 

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#2
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