tether app daily report showing device active which really should not be

tether app daily report showing device active which really should not be

tether app daily report showing device active which really should not be
tether app daily report showing device active which really should not be
2 weeks ago - last edited Friday
Model: Archer AXE75  
Hardware Version: V20
Firmware Version:

I have an Archer AXE75, and I manage it via the Tether app. I have family profiles set up for everyone in the house, and I pay for the basic features meaning I get reports.

Today, my daily report showed a family member as having been active between 9am and 6pm. 
 
This family member permanently left the family home over a week ago, and has not been back. I did have 2 people over today who connected to the network with their devices, which I added to a new profile covering them both. 
 
They were here between 9am and 6pm. Neither of them had the absent family members device (it would have been incredibly odd if they did, as they're work colleagues).
 
However, the report for the absent family members device (an android phone) is showing app usage which is more akin to an iPhone (the guys here earlier use iPhones as far as I'm aware).
 
There was no internet traffic logged in the report. Which I've never seen happen, usually app usage and internet usage are logged for mobile devices.
I'm really hoping this is a bug, and somehow one of their devices was mistakenly linked to the ex family members profile, and that is why it is showing as active.
The alternative is that the ex family member was somewhere outside, and very close to the house all day. Which would be very concerning to me.
 
Any ideas?
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#1
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Re:tether app daily report showing device active which really should not be-Solution
2 weeks ago - last edited Friday

Hi@ecobee,

Thank you for reporting your issue to our community.

 

It does sound a bit strange, but we can still do some basic troubleshooting to see if we can locate the problem.

Before troubleshooting, please make sure your router firmware and Tether APP are updated to the latest version.


For the profile of the absent family member, have you kept it? If possible, can you compare whether the profile and the guest's profile have overlapping settings?
Or, please provide a screenshot of the settings information and send it here (personal information can be hidden)

 

In a small probability, the random MAC of the guest's iPhone may be mistakenly identified as the fixed MAC of the Android device; so, you can also compare whether the Mac address of the two profiles are consistent?

 

Thank you and hope you are well.

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#2
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Re:tether app daily report showing device active which really should not be-Solution
2 weeks ago - last edited Friday

Hi@ecobee,

Thank you for reporting your issue to our community.

 

It does sound a bit strange, but we can still do some basic troubleshooting to see if we can locate the problem.

Before troubleshooting, please make sure your router firmware and Tether APP are updated to the latest version.


For the profile of the absent family member, have you kept it? If possible, can you compare whether the profile and the guest's profile have overlapping settings?
Or, please provide a screenshot of the settings information and send it here (personal information can be hidden)

 

In a small probability, the random MAC of the guest's iPhone may be mistakenly identified as the fixed MAC of the Android device; so, you can also compare whether the Mac address of the two profiles are consistent?

 

Thank you and hope you are well.

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