Dear TP-Link Support Team,

I recently purchased a TP-Link RE190 range extender, and I am experiencing a serious issue.

After powering on the device and performing a full factory reset (holding the reset button for more than 10 seconds), the extender powers on but does not broadcast any Wi-Fi signal (SSID)—neither 2.4GHz nor 5GHz. I’ve tried multiple times using different locations and devices (iPhone, laptop), but the network never appears in the list of available Wi-Fi connections.

I’ve also attempted to use the Tether app, but since the device doesn’t emit a visible Wi-Fi network, I am unable to connect to it for configuration.

The LEDs indicate that the device is powered on, and the Wi-Fi light eventually turns red, suggesting a connection failure—but I have no way to access the configuration portal.

Could you please advise me on what to do next? Is there a way to recover the device or reinitialize it through any other method?

Thank you in advance for your support.

Best regards 

Diba