BE65 satellite network stopped working, now only works via WiFi back haul

BE65 satellite network stopped working, now only works via WiFi back haul

BE65 satellite network stopped working, now only works via WiFi back haul
BE65 satellite network stopped working, now only works via WiFi back haul
Saturday - last edited 5 hours ago
Model: Deco BE65  
Hardware Version: V2
Firmware Version: 1.1.6 Build 20250220 Rel. 28737

Today the Internet became unreliable and when checking the app all 3 Deco BE65 satellites were showing offline - the main Deco was fine. The Satellites are all connected using Ethernet cables to form a 2.5gb backhaul which has been working perfectly for many weeks.

 

2 of the satellites are connected directly to the main Deco via Ethernet. The third Deco connects to the main Deco through an unmatched 2.5gb Ethernet switch.

 

I tried rebooting them individually as well as together, but no luck.  The only way to restore the satellites is to unplug the wired Ethernet backhaul and switch to a WiFi Backhaul instead, even then they are very unstable.

 

I am not sure why this suddenly started to be an issue today. Any advice appreciated. 

 

Thanks

 

Brian 

  1      
  1      
#1
Options
1 Accepted Solution
Re:BE65 satellite network stopped working, now only works via WiFi back haul-Solution
Yesterday - last edited 5 hours ago

  @HoopDaBoop 

Hi, Thank you very much for the feedback.

Would there be any change/update to the Deco Mesh network recently?

 

It is suggested to install the latest 1.1.7 beta firmware here to see whether it helps:

Enhancing Satellite Deco Network Stability with Deco BE11000/BE63_V2.6_1.1.7

 

By the way, please also make sure your Deco APP is up-to-date: 3.9.12 for IOS. If you are using an Android device, it is also suggested to install the 3.9.23 version here:

Deco App and Internet disconnection

 

Wait for your reply.

Best regards.

 

 

Recommended Solution
  0  
  0  
#2
Options
4 Reply
Re:BE65 satellite network stopped working, now only works via WiFi back haul-Solution
Yesterday - last edited 5 hours ago

  @HoopDaBoop 

Hi, Thank you very much for the feedback.

Would there be any change/update to the Deco Mesh network recently?

 

It is suggested to install the latest 1.1.7 beta firmware here to see whether it helps:

Enhancing Satellite Deco Network Stability with Deco BE11000/BE63_V2.6_1.1.7

 

By the way, please also make sure your Deco APP is up-to-date: 3.9.12 for IOS. If you are using an Android device, it is also suggested to install the 3.9.23 version here:

Deco App and Internet disconnection

 

Wait for your reply.

Best regards.

 

 

Recommended Solution
  0  
  0  
#2
Options
Re:BE65 satellite network stopped working, now only works via WiFi back haul
Yesterday

  @David-TP thank you for getting back to me.  Nothing had changed from a network perspective, so not sure why it would start giving trouble.

 

I checked and I have the latest version of the iOS app and this evening updated to the beta firmware you shared.  It has been running OK for an hour now with 2 of the 3 satellites on Ethernet backhauls and 1 on WiFi.

 

Fingers crossed and I will continue to monitor things.  Will keep you updated.

 

Brian 

  1  
  1  
#3
Options
Re:BE65 satellite network stopped working, now only works via WiFi back haul
Yesterday

  @HoopDaBoop 

Thank you and wait for your good news.

By the way, is the satellite Deco that still works over WiFi the one connected to the unmanaged switch?

Can I have the model number of the switch?

Best regards.

 

 

  0  
  0  
#4
Options
Re:BE65 satellite network stopped working, now only works via WiFi back haul
13 hours ago

  @HoopDaBoop it has been running 24 hours now without any obvious problems.  Thank you 

  1  
  1  
#5
Options