Parental Control Problems

Parental Control Problems

Parental Control Problems
Parental Control Problems
a week ago
Model: Deco X50   Deco M4  
Hardware Version: V1
Firmware Version: 1.6.4 Build 20250211 Rel 42394

My TP-Link Deco environment consists of a X50 master, 2x X50 slaves and 2x M4R slaves.  The X50's are running 1.6.4 Build 20250211 Rel 42394 and the M4R's are running 1.7.0 Build 20240307 Rel 49485.  I am running the latest update of the Android app.

 

All the slaves are gigabit ethernet connected back to the master with the exception of one of the M4R's which is configured to slave off a nearby X50 (which is gigabit connected).

 

Two of my sons have recently got Lenovo Chromebooks for school, so I have been attempting to setup parental controls for them.  I am just trying to use the standard parental control.

 

I have created a profile for each of my sons, associated it with their device, turned on blocking for the following catagories (Mature Content, Chat & Messaging, Social, Online Shopping and File Sharing).  I have added two exceptions to allow Google Drive and Docs to work (drive.google.com and docs.google.com).

 

When I log on to their Chromebook with my google account, the parental controls work fine.  When I log on to their Chromebook with their school credentials, everything is blocked.

 

If I disable the parental control, then the device works fine under their school credentials.

 

Under their school credentials, they have some level of management from the school, but it is strange that the device works fine until I start applying parental controls.

 

I am tech savvy, but new to ChromeOS.

 

Any help/guidance would be appreciated.

 

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#1
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4 Reply
Re:Parental Control Problems
a week ago

  @klellman 

Hi, Thank you very much for the feedback.

“When I log on to their Chromebook with my Google account, the parental controls work fine.  When I log on to their Chromebook with their school credentials, everything is blocked. If I disable the parental control, then the device works fine under their school credentials.”

 

- Can you provide me more details about "everything is blocked", such as which APPs/Programs/websites stop working when logging into the controlled Chromebooks via School credentials?

 

-As there are 2*Chromebooks, Did you have similar issues on both devices/parental confile profiles?

 

-Can you constantly reproduce this issue"When enabling Parental Control, the controlled Chromebooks under School credentials fail to access certain needed resources"?

 

Wait for your reply and best regards.

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#2
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Re:Parental Control Problems
Sunday - last edited Sunday

  @David-TP 

 

Hi David,

 

Sorry for the delay in replying, I couldn't get my hands on the boys devices until the weekend.

 

I can confirm that the problem is the same on both Chromebook devices.  I can recreate the issue consistently.

 

When I say everything is blocked, that is based on testing from the Chrome browser trying to access various websites.

 

I need to understand more as to whether there are any additional device management controls being applied by the school under the boys profiles, but sadly the school doesn't have a dedicated IT person so getting information from them is not straight forward.

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#3
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Re:Parental Control Problems
Monday - last edited Monday

  @klellman 

Hi, Thanks for the update.laugh

I can't figure out what seems to be the problem and would like to follow up on your case via email and ask the senior engineer for further assistance.

Please check whether you can receive my email later.

 

By the way, for the selected "Web filter", does it make any difference if we try to temporarily remove the "Chat&Message", "Social" as well as "File Sharing" categories from the Kids' Profiles?

Best regards.

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#4
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Re:Parental Control Problems
Monday

  @David-TP 

 

Hi David,

 

I have replied to your email with some of the info request and the rest to come.

 

Cheers,

 

Karl

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#5
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