Ada wrote

Did you get static IP(IP address, subnet, gateway, DNS etc.) and VLAN ID from your ISP? If you did, you can try. Or double check configuration parameters with your ISP as it is not quite clear.

BT Internet have a message on their forum with some information but they say that they do not support third party routers.

I can connect and use for normal Internet use with the W9980 but I cannot connect to the YouView box for the TV service.

I found another forum that has some information for YouView on a third party router but does not make a lot of sense to me!

I have the put the W9980 on one side until can get it configured properly

JMB, as I know, it is a known issue by TP-LINK. You may be more patient and wait for the new firmware to fix it.

Ada wrote

JMB, as I know, it is a known issue by TP-LINK. You may be more patient and wait for the new firmware to fix it.

Same here: modem is not working with Sky Fiber (UK)... :(

should I return the router? :(

YouView issue?
There is beta firmware. If you need, contact TP-LINK support to get it. :) No need to return it.
http://www.tp-link.com/en/Support/contact/

I have contacted them and no support :( they mention that no beta firmware is available.

I have downloaded the latest firmware and the problem continues: the modem can connect but I can't get a internet access, no frames are exchanged... the status on the modem keeps saying WAN disable...

note: I have Sky Fiber

Ada wrote

YouView issue?
There is beta firmware. If you need, contact TP-LINK support to get it. :) No need to return it.
http://www.tp-link.com/en/Support/contact/

i have the beta driver that is meant to get this to work (link here: https://dl.dropboxusercontent.com/u/9685506/TD-W9980v1_0.6.0_1.10_up_boot%28150413%29_2015-04-13_09.06.50.zip ) my fiber is not activer till next week but if anyone has gotten this to work with sky fibre can you go into detail on how you did this(IE was quick setup enough and what one did you select etc etc?

The latest firmware of TD-W9980 has fixed the bug that sometimes Youview can't be played in UK.
But as I know, the Sky broadband ADSL2+ service uses MER to restrict third party routers from its service. You may confirm with your ISP.
http://www.broadbandbuyer.co.uk/features/2117-how-to-configure-your-sky-connection-on-a-billion-7800dx-routers/

Ada wrote

YouView issue?
There is beta firmware. If you need, contact TP-LINK support to get it. :) No need to return it.
http://www.tp-link.com/en/Support/contact/

if you have sky fibre what did you do to get this working inside the beta software did you set it up as adsl or something else?

CRYPTIC POWER wrote

if you have sky fibre what did you do to get this working inside the beta software did you set it up as adsl or something else?

The beta was to solve youview issue which has been solved by the latest firmware now.
As to sky fibre issue, I agree with M Diamond and you'd better confirm with your ISP. If it is limited by your ISP, you'd better return it to the reseller as soon as possible.

CRYPTIC POWER wrote

i have the beta driver that is meant to get this to work (link here: https://dl.dropboxusercontent.com/u/9685506/TD-W9980v1_0.6.0_1.10_up_boot(150413)_2015-04-13_09.06.50.zip ) my fiber is not activer till next week but if anyone has gotten this to work with sky fibre can you go into detail on how you did this(IE was quick setup enough and what one did you select etc etc?

I'm trying to get Sky Fibre set up using this router and understand I need this beta firmware. Unfortunately your link isn't working. Any chance you could upload it again? :-)