Deco X20 stopped performing Google Play updates and WhatsApp downloads

Deco X20 stopped performing Google Play updates and WhatsApp downloads

Deco X20 stopped performing Google Play updates and WhatsApp downloads
Deco X20 stopped performing Google Play updates and WhatsApp downloads
a week ago - last edited a week ago
Model: Deco X20  
Hardware Version: V3
Firmware Version: 1.2.4 Build 20241227 Rel. 63367

"My Deco X20 stopped performing Google Play updates and WhatsApp downloads on my 2 devices, even when using WhatsApp Web. All navigation works normally, including text messages, only the downloads are not functioning.
The initial settings of both the GPON from the provider and the Deco X have not been changed, except for the network name and passwords; everything was working perfectly. Since last week, the issue started. I have already reset the Deco, made changes to DNS, MTU, Parental Control is disabled, and the firmware is updated

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#1
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1 Accepted Solution
Re:Deco X20 stopped performing Google Play updates and WhatsApp downloads -Solution
a week ago - last edited a week ago

  @LeandroBrito 

Hi, Thanks for the update.

Could you please help me check whether the older beta firmware here helps:

https://community.tp-link.com/en/home/forum/topic/736042

 

If it didn't help, please send an email to support.forum@tp-link.com (please add forum ID#774684) with the following details:

Can I have the model numbers of the 2 devices that can't perform Google Play updates?

Would there be any error message?

 

Wait for your reply and best regards.

 

 

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#2
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1 Reply
Re:Deco X20 stopped performing Google Play updates and WhatsApp downloads -Solution
a week ago - last edited a week ago

  @LeandroBrito 

Hi, Thanks for the update.

Could you please help me check whether the older beta firmware here helps:

https://community.tp-link.com/en/home/forum/topic/736042

 

If it didn't help, please send an email to support.forum@tp-link.com (please add forum ID#774684) with the following details:

Can I have the model numbers of the 2 devices that can't perform Google Play updates?

Would there be any error message?

 

Wait for your reply and best regards.

 

 

Recommended Solution
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#2
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