DECO X20 - Some devices are connected but there's no internet connection

DECO X20 - Some devices are connected but there's no internet connection

DECO X20 - Some devices are connected but there's no internet connection
DECO X20 - Some devices are connected but there's no internet connection
Yesterday
Model: Deco X20  
Hardware Version:
Firmware Version: 1.2.5

Hi,

 

I bought  a pack of 2 Deco X20 6 months ago. I set them up as Wifi router, connected to my router where everything worked perfectly.

 

I noticed that some devices (my iPhone 11 and the macbook pro, but maybe also others have the same problem), sometimes randomly can't connect to internet, even if they seem to be connected with full signal to wifi. If i reboot the mac most times that fixes the problem, but sometimes not. Over time it will fix itself, but it is really annoying to be without an internet connection on some devices when internet is working perfectly on others. 

 

How can i fix this? 

 

Sincerely Rune
 

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Re:DECO X20 - Some devices are connected but there's no internet connection
10 hours ago

  @Rune_r 

 

Hi, welcome to our community.

According to your description, it is suggested to check your situation again, and confirm your problem which should belong to the third or fourth in the guide, then troubleshoot:

The internet connection is unstable or suddenly stops working when connected to the Deco network?

Please share the steps you try and the detailed results if you need further suggestions.

Thank you and best regards.

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