Deco App and Internet disconnection
Hi,
Everytime I open the Deco app either straight away or within a minute my internet disconnects, both on android and ios. I have to unplug the main Deco for it to reconnect. Both App and Deco firware are up to date. Internet is fttp.
Any ideas?
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Thank you very much for the feedback.
Will also keep the engineers updated.
Best regards.
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Hi, Thank you for the update.
An official version 3.9.12 was released 7 hours ago. You can also test whether the latest 3.9.12 helps or not.
Wait for your reply. Best regards.
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Hi, By the way, did the Network Scan result also improve on 3.9.12, being able to detect the three security modules already enabled?
Wait for your reply and best regards.
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@David-TP yes, all working now! Thank you for your jelp
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Hi David,
Yes! The Security+ status and reports are all back to normal. The new 3.9.12 versions for iOS seems to have sorted out all the issues.
Special thanks you to and the engineering team.
Jordan
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Any updates for the Android app?
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Hi, There is also a new 3.9.23 for Android, but it hasn't been released on Google Play yet.
(I'd updated a APK download link in the first page)
Best regards.
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man lucky I keeping up on this thread.. I knew something was wrong with the firmware or what not causing my Deco M9 to keep crashing driving me crazy as it always happen when I am trying to do some update on the deco app with parental controls or network blocks.. I actually went out and bought updated x5000 models and worked so I thought it was my device issue.
I will go and test my deco m9. Later with the latest deco app 3.9.12.. I was using 3.99 when it kept crashing. On us and to fix always needed to reboot the decos to fix.. annoying as hell.
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