Deco App and Internet disconnection
Hi,
Everytime I open the Deco app either straight away or within a minute my internet disconnects, both on android and ios. I have to unplug the main Deco for it to reconnect. Both App and Deco firware are up to date. Internet is fttp.
Any ideas?
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Please hurry up with a patch for this!! It's rending the whole deco mesh useless!!
how do I download a previous version of an app?? iPhone
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Yes, Here is a temporary workaround to revert back to version 3.8.159 on IOS.
https://community.tp-link.com/en/home/forum/topic/764214?replyId=1501168
Wait for your reply and best regards.
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@David-TP for android just downloaded apk 3.7.7 and works well
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Thanks!
The older versions of Deco APP:3.8.159 for IOS and 3.8.215 for Android are also updated here:
https://community.tp-link.com/en/home/forum/topic/764214?replyId=1501168
Best regards.
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@David-TP TestFlight only shows me 3.9.10 on iOS (no 3.8.159). Version 3.9.10 also causes the issue for me though.
edit: Nevermind, I found 3.8.159 under previous versions. I'll test it out. Thank you for the workaround.
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@David-TP Same here. 3 X Deco x50 v1 (EU) / router mode. iOS App Version 3.9.9. Deco firmware 1.5.5.
I submitted the logfiles just couple minutes ago.
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@David-TP Same problem on Deco X68 (v2.0) system (FW 1.25 Build 20240805 Rel. 75285) using Android app v 3.9.22. As soon as I open the app and it seems select a menu that is accessing the system say, Reports it drops the internet GREEN LED to RED. Only way to resolve is to reboot the system.
I have installed app 3.8.215 via apk and it works with no issues. (Pixel 7)
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Hi, nice to see you again. Thanks for the APP logs.
The log has been forwarded to the senior engineer. If you'd like to further cooperate with us, the engineer would be glad to conduct further analysis.
Best regards.
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Thanks and I just updated the instructions for installing the 3.8.159 on the IOS.
Please feel free to update here whether the beta APP helps.
@SennaMan , Thanks for the good news. I will also update the community when the final official APP is released.
Best regards.
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@David-TP 3.8.159 has been good so far. Haven't had any issues. Thanks again!
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