Deco App and Internet disconnection
Hi,
Everytime I open the Deco app either straight away or within a minute my internet disconnects, both on android and ios. I have to unplug the main Deco for it to reconnect. Both App and Deco firware are up to date. Internet is fttp.
Any ideas?
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Hi, Thanks for your patience.
The engineers have been informed about the Reddit post as well. I'm still awaiting additional updates from the engineer.
Given that both Deco APP 3.9.9/3.9.22 versions have been released for quite some time, we've noticed a recent influx of feedback started over the past 3-4 days. It seems like there are numerous aspects that require thorough examination.
Thank you very much for your understanding and support.
Best regards.
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@David-TP I have reported by email again this morning. Took a while as it kept disconnecting. This started for me between two and three weeks ago. I just never thought it was the app to start with.
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@David-TP Thanks David. The latest app update was just two weeks ago on iOS, so hasn't really been out that long (maybe version number didn't change though). I opened a ticket with my ISP on 3/11, so it was around the same time that most recent update came out.
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@David-TP Hi i have 3x xe75pro and yes when I open the deco app with current version 3.9.9.2 and use any menu the whole deco system crashes goes Red. I downloaded the older apk version of the deco app and it works very well with no crashes. So looks like something wrong with v3.9.9.2.
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Thanks for the feedback! Which old Android APP versions have you reverted to?
PS: I also received your Deco APP logs.
Best regards.
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@David-TP i donwloaded the old apk 3.3.5
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i'm having the same issue as others here. Deco XE75, disconnects from internet when using the Deco App forcing a reboot to get connectivity back. (current iPhone app version).
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