Connection issues

Connection issues

Connection issues
Connection issues
3 weeks ago - last edited Tuesday
Model: Deco X50  
Hardware Version: V1
Firmware Version: 1.6.3

I have a mesh system with 4 X50 devices. I also have a Ring doorbell and chimes and 4 cameras for which I have set up an IOT network

I had been having connection issues with the cameras which I have managed to sort now but the whole process drove me mad

I have a total of 7 devices thet I know I have configured as being connected to IOT. However when I look at the client list in the Deco app 4 of them are listed as connected to the IOT network and the list has a wifi symbol showing the signal stength for each. The other 3 devices are showing as being on the main network and are showing a wired connection symbol. As I type this one of the devices has moved from main network to IOT... and now its gone again!!

Have I got the sytem wrongly configured? I am having issues with signal strength so my son told me to switch certain devices to the IOT network but it gets tricky when I cannot sure what is connected to what

 

Can anybody help me before I go completely mad

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#1
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1 Accepted Solution
Re:Connection issues-Solution
2 weeks ago - last edited Tuesday

  @JohnC45 

Hi, Thank you very much for the feedback.

It is suggested to install the 1.6.4 beta firmware here to see whether it helped:

https://community.tp-link.com/en/home/forum/topic/736386

 

If the beta didn't help, please refer to this link to help me submit the Deco APP log:

How to submit Deco APP log

PS: please also add some pictures of the incorrect client list together with the APP log.

Wait for your reply and best regards.

 

 

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#2
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1 Reply
Re:Connection issues-Solution
2 weeks ago - last edited Tuesday

  @JohnC45 

Hi, Thank you very much for the feedback.

It is suggested to install the 1.6.4 beta firmware here to see whether it helped:

https://community.tp-link.com/en/home/forum/topic/736386

 

If the beta didn't help, please refer to this link to help me submit the Deco APP log:

How to submit Deco APP log

PS: please also add some pictures of the incorrect client list together with the APP log.

Wait for your reply and best regards.

 

 

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#2
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