Intermittent disconnects while using ethernet on Deco X55

Intermittent disconnects while using ethernet on Deco X55

Intermittent disconnects while using ethernet on Deco X55
Intermittent disconnects while using ethernet on Deco X55
a week ago
Model: Deco X55  
Hardware Version:
Firmware Version: 1.4.0 Build 20240718 Rel. 44385

Hello everyone! I recently purchased two Deco X55 units, and they've been working great, but I've encountered a peculiar issue. All of our wireless devices are working fine and speedy over Wi-Fi—much faster than my Frontier router. I do a lot of gaming on my desktop PC, so I wanted to hardwire it into the Deco using an ethernet cable. At first, the speeds were great, but I started getting seemingly random disconnects. I play a lot of online games with my friends on Discord, and I'll get intermittent disconnects every 5-20 minutes where I'll drop from both my games and Discord for a few seconds, then I'll reconnect. This seems to only happen to my PC when it's connected to the Deco with ethernet.

 

The Deco my PC is connected to is connected to my Frontier router. Both of the Decos are using the latest stable firmware version. Any help is appreciated!

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#1
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3 Reply
Re:Intermittent disconnects while using ethernet on Deco X55
a week ago

  @pengusaur 

 

Hi, welcome to our community.

You may follow the steps to troubleshoot:

1. Update the driver of the wired network adapter in your computer.

2. change another port on the main Deco.

3. Change another Ethernet cable between main Deco and your computer.

4. Connect your computer to the second Deco via Ethernet cable to test. 

5. Change Deco network as AP mode for a try.

Thank you and best regards.

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Re:Intermittent disconnects while using ethernet on Deco X55
Thursday

 Hi @Marvin_S, thanks for the welcome and suggestions. I've finally gotten around to trying all the things you've listed, including updating my network driver, using different ports, using different ethernet cable to my desktop computer, switching places with my 2nd Deco, and I'm still getting issues. One concerning thing I'm noticing now is that I'm starting to get disconnects on my laptop that is connected through WIFI. Not sure what could be going on.

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#3
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Re:Intermittent disconnects while using ethernet on Deco X55
Friday

  @pengusaur 

 

Hi, thanks for your update.

Hi, we have created a ticket to follow up your case. Please check and respond.

Best regards.

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#4
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