Archer AX12 works fine but Android devices say there is no internet connection

Raven24

Saturday

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Registered: 2025-02-22

Archer AX12 works fine but Android devices say there is no internet connection

Saturday

Model: Archer A10 Pro

Hardware Version: V1

Firmware Version: 1.1.24

Hello everyone,

I bought an Archer AX12 router yesterday and it is working fine, all four lights are green and stable. The thing is, both my Android A13 phone and my Tab A9 can connect but they say that there is "no internet".

This is what I have done so far: I have restarted both devices plus the router; I have reset the router to its factory settings and configured it again; I have changed the DPS to (primary) 8.8.8.8 and (secondary) 1.1.1.1; I disabled the smart connection because I read it may interfere.

I don't know what else to do... Could anyone help?

(The model chosen is not the one I have I simply couldn't find Archer AX12 in the options, sorry)

1 Reply

Joseph-TP

2 hours ago - last edited 2 hours ago

Posts: 1342

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Registered: 2024-06-22

Re:Archer AX12 works fine but Android devices say there is no internet connection

2 hours ago - last edited 2 hours ago

Hi @Raven24,

Can other devices get internet from router normally? Did you test wired connection?

Please enable guest network for a comparison. Please set a different SSID.

Please help collect the following information:

1).the Internet IP address of your TP-Link router;

2).the model number of your modem, is it cable modem or DSL modem?

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Archer AX12 works fine but Android devices say there is no internet connection

Archer AX12 works fine but Android devices say there is no internet connection

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