Deco M5 SSID resets to Default name

Deco M5 SSID resets to Default name

Deco M5 SSID resets to Default name
Deco M5 SSID resets to Default name
Monday
Model: Deco M5  
Hardware Version:
Firmware Version: 1.7.10 Build 20240912 Rel 58231

Hello,

I Purchased Deco M5 and was successful in configuring them and accessing the internet.

Issue is SSID resets to default name in about 10-20 secs, My ISP is configured on PPOE mode and the same is chosen in Deco app while inital set up.

I tried all methods like reset, even interchanged the deco units. But its off no help

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#1
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2 Reply
Re:Deco M5 SSID resets to Default name
Tuesday

  @madhu_seven 

Hi, Welcome to the community.

Can you constantly reproduce this issue? Or Did it only happen once for now?

Was the WiFi SSID on the Deco APP changed as well?

-If it happens again, Could you please refer to this link to help me save a copy of the web UI system log:Deco web interface login

(Please save the log before restarting or resetting Deco and you could forward the log to support.forum@tp-link.com with subject forum ID#746960)

 

By the way, What is this "default name" here?

Wait for your reply and best regards.

 

 

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#2
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Re:Deco M5 SSID resets to Default name
Tuesday

Hello  @David-TP 

Please see my response in below in Bold

 

Can you constantly reproduce this issue? Or Did it only happen once for now?

This issue happens everytime i change and save the SSID, it remains under the new SSID for about 30 secs and then changes back to the name Deco

 

Was the WiFi SSID on the Deco APP changed as well?

The SSID changed in the APP as well as in the available list of wifi network

 

-If it happens again, Could you please refer to this link to help me save a copy of the web UI system log:Deco web interface login

(Please save the log before restarting or resetting Deco and you could forward the log to support.forum@tp-link.com with subject forum ID#746960)

I will do this once i get back to home, probably in about  5 hours from now

 

By the way, What is this "default name" here?

Default name is Deco

 

Regards,

Madhu

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