Deco M4 WiFi keeps Unstable and Disconnecting intermittently

Deco M4 WiFi keeps Unstable and Disconnecting intermittently

Deco M4 WiFi keeps Unstable and Disconnecting intermittently
Deco M4 WiFi keeps Unstable and Disconnecting intermittently
a week ago
Model: Deco M4  
Hardware Version: V2
Firmware Version:

TP-Link 450Mbps Wireless N Router
Model: TL-WR940N (EU) Ver: 6.0

 

TP-Link AC1200 Whole Home Mesh Wi-Fi System (3-Pack)
Model: Deco W4R Ver: 2.0

 

SSID: TP-Link A2C6

 

I recently bought a TP-Link AC1200 Whole Home Mesh Wi-Fi System (3-Pack) - Model: Deco M4R Ver: 2.0

 

The Deco M4 devices were installed in Access Point mode, 
with ethernet CAT5 backbone connected to a port on a 
TP-Link 450Mbps Wireless N Router - Model: TL-WR940N (EU) Ver: 6.0

 

The SSID: TP-Link A2C6 from the TL-WR940N is used throughout the house.

 

All devices are on the same floor level

 

At first every thing seemed to work fine, but then after a few hours the connection speed on each device deteriorated and then went completely off. 

All three devices have a white status LED  displayed when this happens. Al devices are affected when this happens, namely:
3x Android phones 
2x Smart TVs
1x Laptop
2x Solar wi-fi network devices.

 

I then perform a "Complete Reboot" with the Deco Phone App and the Wi-Fi network works fine for a while. 

 

Deco M4 devices have been installed now for just over a week and I have not had a single day day without Wi-Fi connectivity issues. 

All device firmware is current version.


The Deco M4 devices are wall mounted, but even putting the devices in the center of the room does not make a difference to the issue experienced.

 

I am at a loss of ideas to resolve this issue.

 

Please can you advise what I can do next to get this network working properly and consistently.

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#1
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2 Reply
Re:Deco M4 WiFi keeps Unstable and Disconnecting intermittently
a week ago

  @Meshed-Up 

Hi, welcome to the community.

Is only the main Deco M4 connected to the 940N via an Ethernet cable, the other two M4 are wirelessly connected to the main M4?

-As 940N is 2.4 GHz only, it is suggested to disable Its wifi and leave the Deco Mesh only.

 

Have you tested the Ethernet cable connection from the M4? Did it drop out as well?

 

Here are some other suggestions for your reference:

  • Disable “Fast Roaming” and “Beamforming” under Deco APP > More > Advanced.
  • Turn off “Mesh Technology” on mobile devices.

Thank you very much and best regards.

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#2
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Re:Deco M4 WiFi keeps Unstable and Disconnecting intermittently
a week ago

  @David-TP 

 

Thank you for you help!

 

My network network layout below: the main Deco M4 is connected to the 940N via an Ethernet cable, the other two M4 are connected via an Ethernet cable to the main M4.

When the network drops out, the TL-WR940N Ethernet connections (all 4 ports) and Wi-Fi connection still works perfectly. 

 

I will change the router and settings as suggested and let you know the outcome.

 

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#3
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