Deco X50 PoE with X50 Outdoor - Problem in app

Deco X50 PoE with X50 Outdoor - Problem in app

Deco X50 PoE with X50 Outdoor - Problem in app
Deco X50 PoE with X50 Outdoor - Problem in app
Monday
Model: Deco X50 - PoE  
Hardware Version: V2
Firmware Version: 1.4.4 Build 20240821 Rel. 72028

Hi,

I purchased two "Deco X50-PoE" products to install in the two-floors house and a "Deco X50-Outdoor", to install on the roof.

In my TIM (provider) router, i therefore installed the two "Deco X50-PoE", very easily and via a PoE access point and Mesh system, and everything is made clear and visible both on the mobile app of my Android phone and from web to the URL "http://tplinkdeco.net" ("Ground Floor", "First Floor").
Subsequently I also connected the Outdoor product to the network, apparently easily (and the LED is correctly green and with the name "Roof"), but on the app side i don't see it, while accessing the URL from the web "http://tplinkdeco.net" i can see it. However, i see clients connected to the Outdoor product 
How can I also see the Outdoor product in the map and in the list of devices? Did I miss any steps?
Thank you very much and good work.

  1      
  1      
#1
Options
2 Reply
Re:Deco X50 PoE with X50 Outdoor - Problem in app
Yesterday

  @marcoin 

Hi, Thank you very much for the update.

Could you please test whether the beta firmware versions here for Deco X50-PoE_V2 help with the current issue:

Satellite Deco Units Work Well but Display Offline on the Deco APP

 

Wait for your reply and best regards.

  0  
  0  
#2
Options
Re:Deco X50 PoE with X50 Outdoor - Problem in app
12 hours ago

  @marcoin Hi David, many thanks for your help.

I have tried to update directly by IP main Deco X50 PoE and satellite Deo X50 PoE, so i have excluded Deco X50 Outdoor.

  • satellite Deco X50 PoE is OK
  • main Deco not updated, i have browsed "bin" file, modal "Updating" is showed, but then it closed without progress bar of installing (see attached images)

 

Do you help me about main Deco update?

Many thanks.

Marco

  0  
  0  
#3
Options