X50 PoE not showing all units in 2nd system

X50 PoE not showing all units in 2nd system

X50 PoE not showing all units in 2nd system
X50 PoE not showing all units in 2nd system
3 weeks ago
Model: Deco X50 - PoE  
Hardware Version: V2
Firmware Version: Latest

Hi, I added a second site with X50-Poe(EU) v2 to my app with 6 units. The app will only show the main unit on my second system. On any phone with only the 2nd system, all decos can be seen. Also when I unplug units, they will appear on my phone with two systems.

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#1
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Re:X50 PoE not showing all units in 2nd system
2 weeks ago

  @JeroenV1982 

Hi, Thank you very much for the feedback.

Did you add all 6 units under one mesh network?

Please refer to this link to help me submit the Deco APP log:

How to submit Deco APP log

 

After that, it is also suggested to install the beta firmware here for Deco X50-PoE to see whether it helped or not:

Satellite Deco Units Work Well but Display Offline on the Deco APP

 

Best regards. 

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#2
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Re:X50 PoE not showing all units in 2nd system
a week ago

  @David-TP 

 

Yes all are in one mesh set as AP.

 

I found out that my app is the issue. It's because I have another system in my app.

My friend was invited as administrator, he has only this system in the app and all good.

 

On my app with two systems, the sub-units do show all as error when I unplug one of them.

So the app knows they are there, they all work and receive settings, updates etc such as LED Schedule, but they simply not show, just the MAIN Deco.

 

 

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#3
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