Solution Certain Programs and Service Can't be Loaded Properly on Deco M9 Plus_1.8.0
This Article Applied to
Deco M9 Plus_V2/V2.2_1.8.0 Build 20241202 Rel. 38518
Phenomenon Description.
Recently, there was feedback that after updating to 1.8.0 Build 20241202, certain devices can't access Netflix, YouTube, MS Teams, or other Google services. While other devices seem to be ok on the same WiFi.
Possible Solutions:
The root cause still requires further confirmation at this time. We will keep the community updated once there is any improvement.
In the meantime, our engineer has provided a bridge firmware that allows for a downgrade from version 1.8.0 to the official version 1.6.4 without a factory reset so the original network configurations will not be messed up.
| Deco M9 Plus_V2/V2.2 | Deco M9_Plus_20250124_Beta Firmware |
Update Guide
- Please install the beta firmware manually via web UI.
- Then upload the official 1.6.4 version again.
Thank you very much and best regards.
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@SamKan_9 Very interesting - I am not impressed with speed either ... I hope a debugged 1.8 official firmware will come soon. This is not acceptable.
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Hi, It's hard to say yet. The issue on the previous 1.8.0 seems to be caused by bringing in the VPN module.
Thanks and best regards.
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For me the VPN works great.
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