Solution Certain Programs and Service Can't be Loaded Properly on Deco M9 Plus_1.8.0
Solution Certain Programs and Service Can't be Loaded Properly on Deco M9 Plus_1.8.0
This Article Applied to
Deco M9 Plus_V2/V2.2_1.8.0 Build 20241202 Rel. 38518
Phenomenon Description.
Recently, there was feedback that after updating to 1.8.0 Build 20241202, certain devices can't access Netflix, YouTube, MS Teams, or other Google services. While other devices seem to be ok on the same WiFi.
Possible Solutions:
The root cause still requires further confirmation at this time. We will keep the community updated once there is any improvement.
In the meantime, our engineer has provided a bridge firmware that allows for a downgrade from version 1.8.0 to the official version 1.6.4 without a factory reset so the original network configurations will not be messed up.
| Deco M9 Plus_V2/V2.2 | Deco M9_Plus_20250124_Beta Firmware |
Update Guide
- Please install the beta firmware manually via web UI.
- Then upload the official 1.6.4 version again.
Thank you very much and best regards.
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I live in Sweden and are experiencing same issues as described her and on Reddit.
I can not watch Netflix, YouTube, Prime or Apple TV+ on my Ipad, Phone or Apple TV.
I do also have issues with updating apps. Both on the phone and Ipad.
I do not own or have access to a "normal" computer. Can I still install 1.6.4 or is there a solution to this problem that will be coming soon?
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@David-TP , installed the beta version and everything works fine again. Didnt upload the 1.6.3 or 1.6.4 version yet.
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@David-TP i've just downgrade to 1.6.4 (beta version) but i'm still having issues. It's frustrating . 3 days ago the system worked perfectly.
I need a quick solution
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Did you reinstall the official 1.6.4 after installing the 1.6.4_beta that was altered so we could revert down from 1.8.0? Probably best to do that before concluding you have problems.
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Where can you find the official 1.6.4 version?
I dont see that on the official downloads for V2 Decos.
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@Tr3v0r sorry , how do you switching off the real time protection ? i don't have this options in my settings. thanks
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