VPN Passthrough on X55 not working (including for other routers on the network)

VPN Passthrough on X55 not working (including for other routers on the network)

VPN Passthrough on X55 not working (including for other routers on the network)
VPN Passthrough on X55 not working (including for other routers on the network)
Yesterday
Model: Deco X55  
Hardware Version: V1
Firmware Version: 1.6.1 Build 20241010 Rel. 65389

Hi,

 

On my Deco X55 I have configured a VPN client over OpenVPN connecting to a Virtual Private Network Provider (CloudConnexa) where I am consolidating all my routers and the corresponding networks. My Deco has other 2 routers behind it, in total 3 networks.

 

The Deco gets succesfully connected to the network, i can see this in the Deco App, as well as in the CloudConnexa portal. The routes are correctly propagated to my other routers, where I can check them in the admin interface, which I cannot do on the Deco. I can ping the IP the Deco gets for the VPN tunnel and based on the ping time I am sure that the Deco is responding, but I cannot access anything else. I cannot ping any other IP in the 3 networks, I cannot ping the private IP of the Deco itself, nor access any web interfaces of the Deco or the other 2 routers behind it.

 

In the meantime the devices connected to the Deco are not getting any more Internet access, although this VPN doesn't send any default route and has "Split VPN" activated. (it works for all my other routers connected to the private network).

 

I have disabled Ignore ping from WAN in the Deco App, in order to get the responses from the tunnel interface IP.

 

Is there a way to check the routes the Deco is getting? How can I troubleshoot this and get it working? What am I missing?

 

Thanks in advance and best regards,

Ronald

 

 

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#1
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3 Reply
Re:VPN Passthrough on X55 not working (including for other routers on the network)
Yesterday

  @RonaldXX 

 

Hi, welcome to our community.

You may refer to the guide to troubleshoot following this thread.

Please share the detailed results and information if you need further suggestions.

Thank you and have a nice day.

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#2
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Re:VPN Passthrough on X55 not working (including for other routers on the network)
13 hours ago

Hi  @Marvin_S,

 

I have checked all the steps in the troubleshooting and I get no error. As I have also previously explained I can connect to the VPN server successfully, but I cannot get access from the outside to the router itself and to the 3 networks behind the router. Also split VPN is not working from inside to outside when I am connected.

 

I have also checked with TCP and UDP separately and have the same problem. The VPN connection is fine. Please read the details in my previous email.

 

Regards,

Ronald

 

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#3
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Re:VPN Passthrough on X55 not working (including for other routers on the network)
13 hours ago

  @RonaldXX 

 

Hi, thanks for your update.

We have created a ticket to follow up your case. Please check and respond.

Thank you and best regards.

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#4
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