VR400 / Tether App

Hello.
I have been using the tether app for over a year to manage my son's internet access.
Recently i had to suddenly change my phone which resulted in me losing information. Anyway i redownloaded the tether app and it wouldnt log me in and asked me to change my password which i have done via the tplink website, however i cannot login with this password nor my original password to the tether app.
It is telling me to do a factory reset which i do not know how to undertake. Please can somebody help?
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Hi, welcome to our community.
You may refer to the two guides below to find some clues for possible solutions:
What if Tether failed to log in my TP-Link product?
How to setup TP-Link DSL modem router on Tether App
Thank you and best regards.
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- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content

Hi, welcome to our community.
You may refer to the two guides below to find some clues for possible solutions:
What if Tether failed to log in my TP-Link product?
How to setup TP-Link DSL modem router on Tether App
Thank you and best regards.
- Copy Link
- Report Inappropriate Content

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